Senior Process Improvement

2 days ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- Team's mission:
- Improve employee experience & process efficiency through process improvement & automation to ease their work
- To identify and analyse related business processes and workflows
- To detect the inefficiencies and/or inconsistencies in current processes and propose solutions
- To coordinate with relevant stakeholders to design process improvements and automation
- To design business process flow to support for digitalization and/or automation
- To drive the implementation of process changes

**Requirements**:

- Experience in business process modelling and/or business analysis
- Strong skill in process mapping to produce high quality process maps
- Strong analytical skills with demonstrated ability to analyse business processes and workflows
- Logical and structured thinking, good problem solving skills with great attention to details
- Interpersonal and communication skill, with technical competency
- Aptitude for data analysis and great business acumen
- Experience in team management and fast space environment
- Knowledge of BPMN and/or Lean/Six Sigma is a MUST

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