Quality Management Specialist
7 days ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Job Title: QUALITY MANAGEMENT SPECIALIST
Country: Vietnam - Ho Chi Minh city
Position Type: Regular
Immediate Superior (title): Quality Management Supervisor
Immediate Subordinates (title): Non
Key Job Purpose:
- To be responsible for operating the call center
- To be responsible for handling and monitoring customers’ complaints and feedback.
- To Handle Re-labelling process
- To support maintaining the QMS according to ISO 9001 standard.
- To be responsible for workplace safety, health, and environment (if required)
Summary of Functional Duties & Responsibilities:
1. Operating the Call Center
- Forward requests to the department/PIC that supports resolving customer inquiries / complaints and response to customer
- Update progress of handling customer inquiries / complaints and reports
- Record, analysis and report to management team on trends of customer calls
2. Complaint handling
- Handle customer complaints
- When the complaint is going to be the issue, collect enough information and actual stuffs for the investigation
- Keep contact with the complaint sender by closing the issues.
- Explain the conclusion effectively and timely until close by the customer/business partner, not spare any effort to be customer satisfaction
- To track, report and manage customer quality complaints together with Customer Care until settled.
- To implement FCA/FSCA with Service team and business partners. In case of the reportable AE to the authorities, support the Regulatory Affairs department until the case is closed.
3. Customer Survey
- Conduct annual customer survey, creating report
- Conduct customer survey after completion of WO as required
- Coordinate with relevant departments to implement, follow-up and update actions to address customer expectations during customer survey and monitor Customer Satisfaction
4. Maintaining QMS according to ISO 9001 standard.
- To maintain Document Control System
- To participate in Internal Audits, Supplier Audits, Dealer Audit and coordinate with relevant department to implement appropriate actions for closure of finding.
5. Handling Re-labelling process
- Coordinate with relevant stakeholders and ensure labelling process are in place and appropriate authorization is provided by RA on label content.
- Coordinate with RA to manage sub-label.
- Issue labelling work instruction and ensure implementation in Third-Party Vendor.
6. Workplace Safety, Health, and Environment (If required)
- Establish and implement work safety procedures for the office.
- To ensure compliance with all necessary regulations such as a poison license and hazardous substance license.
- Establish and implement work safety procedures for office
7. Other assigned task by organization or line supervisor.
Authorize:
- To work with heads of other departments to carry out coordination functions, duties and powers under the provisions of the Company.
- To use equipment and facilities of the Company to serve the purpose of completing the task.
- To enjoy the full
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Allowance of: Transportation
Attractive Salary
To enjoy the full benefits stipulated in the labor agreement and labor law.
stipulated in the labor agreement and labor law.
- To refuse to perform the tasks assigned by Manager/ Superiors which not in conformity with the law.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Minimum Education Required:
- Bachelor’s degree in science
Minimum Experience Required:
- Min 2-year experience in Quality Assurance in Healthcare industry
- Min 1-year experience in Sales support, customer care or call centre
Skills and Knowledge Required:
- ISO 9001 QMS, good understanding of general and specific Company and relevant law,
- Workplace Safety and Health Act.
- Microsoft Office
Attitude Required:
- Responsible, team player, keen to learn, good communication skills
Knowledge Desired but not Essential:
- Healthcare industry experiences with in-vitro diagnostics (IVD)
Travel Requirement:
- Flexible to respond to regional meeting/training
Key Competencies:
1. V. Good Plans and organizes effectively
2. Excellent Produce quality work meticulous and meet timeline
3. V. Good Manage time effectively
V. Good Communicates effectively
4. V. Good Judgment - Problem Solving
5. V. Good Customer Orientation
6. Excellent Collaborates with others and teamwork
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Cơ Khí,Cơ Khí/Ô Tô/Tự Động Hóa,Quản Lý Chất Lượng (QA/QC),Sản Xuất/Lắp Ráp/Chế Biến,Điện/Điện Tử/Điện Lạnh
Đại Học
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