Expert, Onboarding

1 day ago

Hà Nội, Vietnam Techcombank Full time

26 Jun 2025

**Expert, Onboarding**:

- Category: Human Resources Management
- Job Type:

- Facility: Human Resource

**Job Purpose**:
The incumbent is responsible for mastering specialized HR operations, providing solution-oriented consulting, and offering expert guidance in areas under the Employee Journey Management Services Department for Techcombank employees and/or its ecosystem entities. This role plays a key part in analyzing and continuously improving the employee experience across all touchpoints—from pre-onboarding to offboarding—ensuring consistency, professionalism, and efficiency.

**Key Accountabilities**:

- 1.** Employee Journey Operations & Experience Management**:

- Participate in the design, coordination, and execution of effective onboarding and integration programs.
- Manage relationships with third-party vendors delivering immigration services and employee gifts.
- Provide expert guidance to foreign employees on immigration procedures, including entry/exit regulations, work permits, visas, and temporary residence cards.
- Deliver employee-related administrative services (employment confirmations, contracts, decisions), and ensure accurate processing of HR data on the HRConnect system.
- Process and analyze large volumes of HR data as required.
- Respond to employee inquiries, offering in-depth consultation and solutions within areas of responsibility.
- Generate data-driven reports and insights to support operational improvements.

2. **Process Development and Optimization**:

- Develop and continuously improve SOPs (Standard Operating Procedures), operational guidelines, and system enhancements related to employee journey services.
- Implement post-transactional checks for high-risk operations to ensure accuracy and mitigate risks.

**3. Change Management & Experience Innovation**:

- Actively identify and implement initiatives to enhance employee experience across the lifecycle.
- Drive change management initiatives and contribute to the digital transformation of HR service delivery.

**4. Internal Consulting and Capability Building**:

- Provide professional expertise and internal consulting support across the department and broader HR function.
- Share knowledge and mentor junior team members to strengthen overall team capability.

**Success Profile - Qualification and Experiences**:
**Requirements**:

- Experience: Minimum of 8 years in human resources, with a strong focus on employee services or employee experience.
- Education: Bachelor’s degree or higher in Human Resources, Business Administration, Economics, or a related field. A formal HR qualification is a plus.

**Knowledge & Skills**:

- Solid understanding of labor laws, HR service operations, and employee lifecycle management.
- Experience with HR systems, digitization, and automation of HR services.
- Strong analytical and problem-solving skills, with a data-driven approach.
- Ability to deliver in-depth consultation and influence cross-functional teams.
- Competency in designing systematic and professional employee programs.
- Customer-centric mindset with a commitment to service excellence.
- Strong command of English, both written and spoken.

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