Onboarding Manager

**Remote**:
Sales

**Location**:Ho Chi Minh City

**About us**:
**In November of 2024, Printful and Printify came together as two equals and merged to form a global on-demand powerhouse. This role will involve working across our two platforms and brands, a unique and special challenge. To learn more about the merger, check out our**blog post**.**

**The Companies**

**Printify**is a high-growth, print-on-demand platform that connects e-commerce merchants and print-on-demand manufacturers. We work in a fast-paced and ever-developing industry with endless growth opportunities.

**Printful** is an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. We empower thousands of businesses—from iconic brands like Coca-Cola and MTV to small business owners working out of their living rooms.

Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.

**The Role**:
The success of our merchants means success for us. And for us, that means always providing an outstanding, value-adding merchant experience.
- To facilitate this, we are looking for an **Onboarding Manager**to join our **Merchant Success and Sales team**. Your role as an Onboarding Manager is to help high-growth, high-volume merchants be successful on the Printify platform by facilitating the use of the platform and data-supported advisory and consulting.

You will develop strong relationships with the merchants in your portfolio, and help them with long-term solutions to their biggest roadblocks. Ultimately, you’re here to understand their goals and advise them on the best way to achieve those goals with Printify.

**Your responsibilities**:

- Deliver on the growth and retention goals of the portfolio of your merchants
- Onboard, train, and educate new merchants on the use of the Printify platform
- Successfully managed the portfolio of high-volume merchants by developing and maintaining long-term business relationships
- Provide merchants with guidance on how to effectively use the Printify platform, best e-commerce practices, and the industry trends to help them achieve their long-term business goals
- Present, promote, and sell products/services using solid arguments to existing and prospective customers
- Coordinate with other teams to expedite the resolution of customer challenges and complaints to maximize satisfaction
- Retain the merchants, and identify growth opportunities within the managed portfolio
- Assist merchants with long-term planning and provide solutions that enable growth
- Align the customer expectations and needs against the company roadmap
- Assist in activities that increase Printify’s presence among Vietnamese merchants

**Requirements**:

- 2 - 3 years experience in Sales, Customer Success, or Account Management roles
- Proven track record of goal attainment
- Passion for technologies and eCommerce
- Experience in the software and/or technology industry, and/or Print on Demand industry
- Experience with analytics and business Intelligence tools is preferred, with CRM required
- Proficient in English and Vietnamese
- Technical aptitude to quickly learn new technologies
- A team player with focus and determination for professional growth and goal attainment
- Someone who handles adversity with poise and polish - you can turn a situation around to make a client feel heard and well-positioned for success.
- Ability to get things done
- Living in Vietnam

**What we offer?**:

- Opportunity to work fully remotely within EMEA time zones
- Start your workday anywhere between 7 AM and 11 AM. As long as the job is done and you’re happy and healthy, you can adapt your workflow
- Apple MacBook laptop as your standard work equipment, covered by Printify
- Access to mentorship, internal meetups, and hackathons both on-site and online
- Health insurance or health insurance budget depending on your location and contract type
- Joining Printify means joining an international company with an amazing team that has grown to over 500 people. At Printify, people from over 20 nationalities and with many different backgrounds are working together in our Riga office and around the world.
- We play to win together, and we always strive for excellence. We want to achieve great things and make a meaningful change in our customers’ lives. Our customers are our most important asset and our compass in showing us the direction to go. We value a strong learning culture and are united by a growth mindset.
- Words from our investors:
**_Richard Branson, Founder of the Virgin Group:_** “Entrepreneurial spirit runs through the Virgin Group, which is why I’m proud to support Printify. Both Printify’s vision and success story to date embed this special entrepreneurial spirit, which in turn has created a rapidly growing and robust e-commerce platform. Printify’s u