Night Shift Customer Service Represenative

2 weeks ago


Remote, Vietnam Callnovo Full time

Callnovo is a **leading global BPO (Business Process Outsourcing) company**, specializing in **multilingual customer support, technical support, and back-office solutions**. We partner with top brands worldwide to deliver **exceptional customer experiences** across industries, including **e-commerce, healthcare, and sustainable consumer goods**.

This role is for a **dedicated project supporting a fast-growing vegan e-commerce brand** based in the U.S.

We’re hiring a **Bilingual Customer Support Representative (English + Vietnamese)** to provide **remote customer service** for a **vegan e-commerce project**. You’ll handle **order confirmations, inquiries, complaints, and upsell opportunities** while ensuring a seamless customer experience.

**Key Responsibilities**:
**Customer Support & Order Management**
- Verify **order details, shipping addresses, and payment information**.
- Resolve **complaints, returns, and refund requests** with professionalism.

**Upselling & Customer Retention**
- Identify **cross-sell/upsell opportunities** (e.g., promotions, subscriptions).
- Educate customers about **vegan products and sustainability initiatives**.

**Escalation & Reporting**
- Escalate unresolved issues to **senior support or project managers**.

Log interactions in **CRM systems** (e.g., Zendesk, Shopify).

**Requirements**:
✔ **Language**:Fluent English (B2+ level) + Native Vietnamese** (written & spoken).
✔ **Experience**:1+ year in customer service** (e-commerce, retail, or BPO preferred).
✔ **Skills**:

- Excellent **communication, problem-solving, and multitasking** abilities.
- Comfortable working **night shifts (Vietnam timezone)**.

✔ **Mindset**:Reliable, empathetic, and sales-driven**.

Pay: 13,000,000₫ - 21,000,000₫ per month



  • Remote, Vietnam Binance Full time

    Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...


  • Remote, Vietnam 3ad585b9-2b84-4940-9db2-73ae004ed252 Full time $50,000 - $80,000 per year

    About UsWe are an Artificial Intelligence company specializing in the Media & Entertainment sector, dedicated to solving key challenges in the global cinema industry. Our innovative technology products support movie producers, distributors, and other stakeholders with solutions in dubbing, subtitling, VFX, equipment rentals, talent casting, and more.Role...


  • Remote, Vietnam ModSquad Full time

    **We Could Use Someone Like You in Our Crew.**: **ModSquad**has partnered with a leading **music streaming service**and we are seeking enthusiastic and dedicated Customer Service Representatives to join our **fully remote**team. As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot...

  • Full Stack Developer

    2 weeks ago


    Remote, Vietnam Synkd Full time

    Synkd, is a leading platform that looks to help with work life balance and upskill users digitally via a single platform. Originally a marketing platform (marketing.synkd.life) where customers can run cross channel campaigns, we have recently shifted to help users and companies digitally transform. Synkd counts over 4500 premium publishers, Global...


  • Remote, Vietnam Binance Full time

    Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...


  • Remote, Vietnam Shamrock Trading Corporation Full time

    **Company Overview** RTS International, a Shamrock brand, is a trade finance company that provides quick, customized funding solutions to exporters around the world. We serve clients in more than 40 countries throughout Latin America, Asia, the Indian subcontinent and Africa. - Shamrock Trading Corporation is the parent company for a family of brands in...


  • Remote, Vietnam TRI7 Solutions, Inc. Full time

    **Responsibilities**: - **Startup Phase (October 2025-March 2026)**:_ - Assist in the establishment of the joint venture, including business registration, bank account opening, and office location selection. - Map out the Vietnamese retail industry ecosystem and build a database of target customers(shopping malls, office buildings, hospitals, schools,...

  • Front End Developer

    2 weeks ago


    Remote, Vietnam Zarla Full time

    **Zarla is a unique AI startup with a bold mission**: to give every new business owner a high-converting, life-changing website in seconds without any of the frustrations that typical website builders are known for. Our founder is a serial entrepreneur himself - he knows firsthand the struggles that new businesses face, and his passion for supporting local...


  • Remote, Vietnam Binance Full time

    Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...


  • Remote, Vietnam Binance Full time

    Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...