Remote Customer Support

7 days ago

Remote, Vietnam ModSquad Full time

**We Could Use Someone Like You in Our Crew.**:
**ModSquad**has partnered with a leading **music streaming service**and we are seeking enthusiastic and dedicated Customer Service Representatives to join our **fully remote**team.

As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both **Vietnamese**and **English**.
- Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in _**_Vietnamese _**_and _**_English _**_. _

**Orientation Hours (Pacific Time)**:
**40 hours per week**are required for the **8-week**orientation period.
- **Orientation phase 1**: 4 weeks, 4 AM - 1PM
- **Orientation phase 2**: 4 weeks, self scheduled during available production hours.

**Available Production Hours (Pacific Time)**:

- Daily, 12 AM - 8 AM, 12 PM - 12 AM

**Project Commitments**:

- **25 hours**per week
- **12 hours**are required on **Saturday and/or Sunday**
- **180 days**(as needed by ModSquad)

**Who Are You?**
- You have strong desire to create a unique experience for each individual customer.
- You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
- You've provided Customer Support via **inbound messaging**in the past.
- You've provided web messaging support to **3-5 customers at the same time**.
- You are professional/business level proficient in **Vietnamese**and **English.**

**Workspace Requirements**:

- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on your mobile device.
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended

**Please note: A Chromebook is not sufficient for ModSquad projects.**

**About ModSquad**:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

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