Quality Control Executive

7 days ago

Ho Chi Minh City, Vietnam Công Ty TNHH Nielseniq Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Manage and develop Field Auditors virtually and provide basic technical support and guarantee the timely development of the activities of the field audit process.
- Interpret information from multiple sources - alerts, QMS (Quality measurement system), PSRO (Planning, Scheduling router optimization) and correlate data from QCT (Quality control tower) to QMS reports.
- Use mapping functions, review alerts, chat online, review dashboards, and guide teams in the field to improve their data collection.
- Responsible for providing inputs to upgrade the system and make recommendations for a better quality of alerts.
- Share learnings with other team members during important team meetings.
- Proactively identify market/store trends.
- Identify training needs for continuous improvement in understanding the process.
- Share important instructions and ensure compliance.
- Lead monthly virtual meetings.
- Remotely manage and develop Field Auditors and provide basic tech support.
- Offers assistance to others on the team positively and displays leadership and team player capabilities to create solutions to everyday challenges for the data acquisition.
- Build engagement and motivation among auditor teams.
- Responsible for team KPIs compliance.
- Ensure the number of alerts for auditors remains under the defined threshold.
- Effectively communicate in both virtual and face-to-face interaction and meetings.
- Follow up field visit queries aligning to Field team and reporting
- Checking the audit data to correct the entered statuses of outlets and received data, prices, revenues.
- Viewing reports, indicators, and monitoring to control the flow of production
- Train and certify Sr. Auditors.
- Provide timely coaching to associates for better performance.
- Proactively find root causes/ solutions for daily operational issues.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Premium healthcare plan
Global training opportunities
Company provided

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Bachelor’s Degree in any major
- 3 to 5 years experience, at least one year in a supervisory role in Market Research or related services in Marketing / FMCG / Service/ Technology industry.
- Ability to manage and develop a team virtually.
- Strong organizational, time management, and analytical skills.
- Ability to come to an understanding of a situation, task, problem, opportunity.
- People Management: Ability to manage and develop remote teams.
- Professional maturity in relation to others and work enables effectiveness while dealing with pressures and difficulties of a dynamic work environment.
- Ability to use appropriate interpersonal styles and methods to coach and guide Auditors toward a better quality of data capture.
- Effective Communication: Adopt troubleshooting approach including probing & listening; anticipating and providing solutions to auditors in the field.
- Excellent communication (written and oral) and interpersonal skills; Languages in English and Vietnamese.
- Proficiency in collaboration tools (Google, MS Office, Skype, Chat s/w).

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bán Lẻ,Bán Lẻ/Cửa Hàng,Quản Lý Chất Lượng (QA/QC),Vận Hành/Sản Xuất

Đại Học
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