Manager Key Account Management

16 hours ago

Thành phố Hồ Chí Minh, Vietnam DKSH Holding Ltd Full time

Location: Ho Chi Minh, VN, VN
- Global Business Unit: HEC
- Job Function: Sales
- Requisition Number: 214755
- Description:
**General Responsibilities**:
**Account/ customer management**:

- Understand the account org. chart, identify key stakeholders and clear about decision making process
- Develop stakeholder engagement activities to support for business and company priorities.
- Development of customers and creating sustainable long-term relationship with decision makers at stakeholder organizations
- Clearly understand customer behavior and insights, potential size and share of Corporate/ Brand/ SKUs
- Understand and competitive advantages/ disadvantage of Company vs key competitors to support for account business planning (strategic and tactic plan)
- Liaison/Point of contact between the assigned Accounts and Company and Present Company in a very professional way to customers through structured and organized working.

**Integrated Account Planning & Forecasting**
- Lead the integrated account plan & execution process as the orchestrator role for better insights and solution design & internal collaboration
- Work closely with all business function to align on annual business objectives for assigned accounts.
- Responsible for annual planning for assigned accounts: Develop commercial deals by leveraging Company portfolio to drive growth, market share and reduce cost.
- Forecasting & commercial scheme
- Working closely with marketing (Retail and Brand) for product forecasting to ensure the alignment on objectives, strategies of brand and business channel development.
- Working closely with Retail people to develop the commercial scheme to assigned account effectively (free goods, periodic discount, accumulative discount.)
- Responsible to optimize and manage (tracking & monitoring) all commercial program that applied on the assigned accounts.
- Tactic & activities plan & Execution.
- Realize/ evaluate the potential and develop strategic plan to support for growth
- Working closely with Retail/ Brand marketing to develop tactic & activity plan, such as health solutions partnership program, healthcare capability building, and other patients access program at assigned. Conduct all product SAM, education, training, which dedicated to assigned accounts.
- End to end process to ensure well execution of all programs at account level

**Internal collaboration and enabling function**
- Working effectively with cross function to get sufficient support: Medical, SFE, Compliance, legal
- Lead the account meeting for better collaboration, customer insights and solution design.

**Complies with all Corporate Policies and Procedures, while conducting all job-related activities with integrity and adherence to high standards of business conduct**

**Functional Skills and Knowledge**:

- Up to 3 years of experience in a similar role
- Demonstrated strong management, organizational, and analytical skills
- Knowledge and experience in sales, administrative support, or operations
- Proficient in office tools, especially Excel (mandatory) and PowerPoint
- Fluent in English, both written and spoken
- Excellent communication skills, high level of collaboration and emotional intelligence

**Education**:

- Bachelor’s or College degree in Business Administration or a related field

LI-NN1
- Requisition Number: 214755
- Job Function: Sales

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