Monitoring Service Lead

Overview:
**About Banyan Global**

Banyan Global is an international development consulting firm committed to improving livelihoods through market approaches for a broad and lasting impact. The firm is headquartered in Washington, DC with staff working in several low
- to middle-income countries. Banyan Global operates seamlessly within the given practice areas: health, economic growth, gender, youth, and monitoring, evaluation, and learning (MEL).

**Project Objective**

Banyan Global is the prime recipient of the USAID Program Cycle Support (PCS) Activity. The Activity supports USAID/Vietnam staff and partners to become more efficient, effective, and transparent in achieving program results through the use of evidence, performance management techniques, and collaborating, learning, and adapting (CLA) practices. The Activity will prioritize (1) the core tasks of the Program Cycle, i.e. design, performance tracking, evaluation, and research; and (2) capacity strengthening for USAID/Vietnam staff and partners. All of the work to be performed under the contract must be in full compliance with USAID policies and ADS requirements, including but not limited to ADS Series 200 - 205.

**Position Description**

Banyan Global seeks to hire a full-time Monitoring Service Lead who will provide leadership, mentoring, and technical guidance to the PCS Monitoring team. This position will be based in Hanoi, Vietnam. The Monitoring Service Lead will serve as a core team member and report to the PCS Deputy Chief of Party (DCOP).

**Responsibilities**:
**Ensure the delivery of high-quality technical assistance**
- Ensure that the team offers USAID and IP staff technical assistance that is of quality, coherent, useful, and timely.
- Ensure effective task management in line with Banyan’s quality standards; assume responsibility for overall quality control of tasks conducted by monitoring team members.
- Regularly meet with the DCOP and the USAID/Vietnam MEL Specialist to keep them current on task developments, technical advances, challenges, new opportunities, strategic developments, and other management-level updates.
- Ensure capacity strengthening activities related to performance tracking are delivered with high quality and in a coordinated manner.
- Build and maintain effective relationships with USAID and implementing partner staff, and other counterparts.

**Provide mentorship and team management**
- Supervise, mentor, and coach staff to stay motivated and support them in producing high-quality work.
- Create a psychologically safe team environment in which all staff can contribute, learn, manage conflict productively, give and receive feedback, and achieve results.
- Model CLA approaches and values in all areas of work to serve as a role model to staff, partners, and USAID.
- Actively contribute to the team’s culture of learning, adaptation, and commitment by promoting ownership, sustainable utilization, and behavioral change throughout, while remaining compliant and service-oriented.

**Other tasks**
- Implement knowledge management protocols and processes.
- Other duties as assigned.

Qualifications:
**Overall**
- Master’s Degree in a social science, development studies or related field (highly desirable)
- At least 8 years of experience in performance tracking and learning and 10 years of experience in international development with increasing levels of responsibility over time, required.
- Experience as a Monitoring Evaluation and Learning manager or similar roles in USAID Activity, desirable.
- Understanding of USAID Operational Policy for Program Cycle (ADS Chapter 201), required.
- Have a growth mindset, openness to new ideas and perspectives, and commitment to personal growth and improvement, desirable.
- Able to work well with and be inclusive of colleagues and stakeholders from varied backgrounds.
- Excellent oral and written communication skills, required.
- Fluency in written and spoken English, required.

**Leadership & representation**
- Excellent leadership skills, such as listening and asking effective questions.
- Excellent self-leadership skills, including a high level of self-awareness, emotional regulation, and dedication to personal improvement.
- Excellent diplomacy skills and a proven ability to establish and maintain interpersonal and professional relationships with relevant stakeholders.
- Excellent facilitation skills

**Technical expertise in performance tracking and learning**
- Demonstrated ability to design and implement monitoring systems that result in data use and adaptive management
- Technical knowledge and experience in the design and implementation of Monitoring, Evaluation and Learning Plans (AMELPs) and internal Data Quality Assessments.
- Experience designing and providing training and mentoring especially in the area of monitoring systems design and setup.
- Experience in utilization-focused and human-centered design best practices for data. This includes but is not limite