Service Delivery Manager

4 days ago

Hà Nội, Vietnam NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Service Delivery Manager is responsible for managing technical relationships with customers, understanding and resolving their technical needs. The role involves providing technical support and consulting to enhance customer satisfaction and build long-term relationships.

**What you'll be doing**

**Key Responsibilities**:
- **Customer Relationship Management**:

- Build and maintain strong relationships with key customers.
- Understand customer needs and challenges through regular meetings and reviews.
- **Technical Support**:

- Provide support to resolve customers' technical issues promptly.
- Oversight the implementation, configuration, and troubleshooting of products and services, mainly for IT infrastructure.
- **Consulting**:

- Propose technical solutions with GTM team which is aligned with customers' business goals.
- Offer advice on the adoption of new technologies and products.
- **Project Management** Oversight**:

- Oversight Plan, execute, and monitor technical projects for specific clients
- Report on project progress and make adjustments as necessary.
- **Training and Education**:

- Provide training to customers on the use of products and services.
- Create and deliver technical documentation and guidelines.
- **Product Knowledge Acquisition**:

- Gain comprehensive and detailed knowledge of the company's products.
- Stay updated with the latest product features and enhancements.

**Required Skills and Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience in technical support or account management.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Experience in project management is a plus.
- Language skill(Business level)
- English, Vietnamese OR Japanese, Vietnamese

**Workplace type**:
**About NTT DATA**

**Equal Opportunity Employer

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