Country Head of Distribution

-Job Advert Details

**Some careers have more impact than others.**
- If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Wealth and Personal Banking (WPB) **is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high caliber professional to join our team as an **Country Head of Distribution.**

**Principal Accountabilities**

**Customers / Stakeholders**
- Direct VNM WPB implementation of strategies to drive and expand customer relationships through consistent sales and service.
- Oversee customer journey and ensure customer experience and sales opportunities are optimised and customer experience is consistent across all managed channels and touchpoints.
- Always represent the Voice of the Customer to identify and resolve customer experience improvement opportunities and pain points
- Deliver fair outcomes for customers and ensure conduct maintains orderly and transparent operation of financial markets.
- Responsibility for owning, developing and improving the overall customer experience.
- Build strong relationships with key stakeholders in VNM including Head of Customer & Marketing, HoFCCS and Head of Products.

**Leadership & Teamwork**
- Oversight of sales channel people strategy and management of core staff capabilities.
- Lead team and accountable for performance management, development and coaching of direct reports and people leaders.
- Recruit, develop and retain the highest quality values aligned and customer centric people across the business.
- Communicate a clear vision for WPB that is aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture.
- Ensure effective succession plan is in place.
- Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
- Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.
- Lead and encourage cross-business teamwork, collaboration and matrix management.
- Challenge actions/behaviours inconsistent with HSBC values.

**Operational Effectiveness & Control**:

- Continually reassessing operational risk inherent in the business.
- Manage impact of changing economic and market conditions, legal and regulatory requirements, operating procedures/practices, management restructuring and impact of new technology.
- Manage process, infrastructure and resource to deliver agreed plans, identifying/implementing improvements and collaborating to maximise end to end integration, effectiveness and efficiency.
- Maintain robust, efficient controls to ensure strong operational, financial and project management and compliance with HSBC policy and procedures.
- Identification and effective resolution/escalation of issues.
- Develop, implement and maintain management information, analysis and reporting supporting timely and effective management decision making at all levels.
Qualifications
- Bachelor’s Degree or higher with 15+ years of relevant experience. Proven ability in relationship management in the Retail sector and in depth knowledge of WPB Service & Sales within Retail Stores
- Experience in a variety of roles in WPB centered on delivery of high quality customer service will be an added advantage.
- Ability to lead and motivate other managers and staff, employing appropriate management styles. Experience managing resources to achieve objectives using appropriate delegation and planning skills.
- Highly developed communication and influencing skills.
- Ability to use strong judgmental skills to identify and resolve problems whilst maintaining budgets, time scales and quality of output.
- Ability to co-ordinate a wide variety of solutions into one or more projects, bringing a breadth of experience to the project and seeing the wider implications at all stages.
- A sound knowledge of all aspects of the WPB busine