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Chubb Life] Director, Head of Distribution Training

2 weeks ago

Việt Nam, Vietnam Chubb Full time

Provide strategic leadership for distribution training aligned with business goals.
- Develop annual training priorities to align with agency growth plans and capability needs.
- Design a training roadmap that supports both partnership and agency expansion, productivity improvement, and leadership pipeline development.
- Ensure all training programs reinforce Chubb Life’s value proposition and meet compliance standards.
- Represent the training function in senior leadership discussions.
- Collaborate with Sales Head, Sales Leaders and functional heads to identify capability gaps and align training strategies.
- Present training outcomes, improvement plans, and insights in monthly performance reviews.
- Use data-driven insights to adjust training interventions for greater impact.
- Oversee training governance and SOP standardization.
- Establish and update standardized training processes, materials, and evaluation methods.
- Ensure training content meets regulatory requirements and brand guidelines.
- Guide development of training manuals, digital learning assets, and onboarding frameworks.
- Collaborate with field leaders to drive training adoption and impact.
- Partner with Sales Heads and Regional Leaders to ensure high training participation and completion rates.
- Track and report key training KPIs such as attendance, completion, assessment scores, and post-training performance improvement.
- Facilitate feedback loops from the field to continuously refine content and delivery.
- Integrate field-based coaching/mentoring and development programs.
- Work with leaders to embed on-the-job coaching, role plays, and field observation as part of training follow-up.
- Support the development of leaders as trainers and mentors for their teams.
- Organize annual training-of-trainers sessions to strengthen facilitation skills in the field.
- Evaluate and continuously improve training effectiveness.
- Conduct post-training evaluations, capability assessments, and impact analysis.
- Recommend adjustments based on participant feedback, business outcomes, and emerging needs.
- Ensure learnings from training initiatives are shared across the agency.
- Minimum Bachelor’s degree in Business Administration, Education, or related field.
- Minimum 8-10 years of relevant experience in sales training, leadership development, or L&D in an agency/distribution environment.
- Proven success in designing and delivering training for large-scale agency forces.
- Strong leadership, facilitation, and communication skills.
- Ability to serve multiple stakeholders and align training with business strategic objectives.
- Data-driven approach to measure and improve training impact.
- Proficiency in bilingual communication (Vietnamese & English).