Program Officer

Queen's University
- Ho Chi Minh City, Vietnam

We have an immediate opportunity for an international education professional to join Grok’s new team in Ho Chi Minh City, helping an existing long-term Grok client, Queen’s University (Ontario, Canada), to promote itself across Southeast Asia.

Queen’s University is one of Canada’s leading universities and among its oldest degree-granting institutions. It offers a transformative student learning experience enriched by a research-intensive environment. Established in 1841, Queen’s is home to roughly 23,000 undergraduate and graduate students from all provinces and more than 100 countries around the world. Queen’s has a long history of engagement in Asia; it is now looking to enhance its presence in Vietnam and the wider region through the appointment of an in-country representative.

The Program Officer is dedicated to working with a specific international education institution, assisting the customer with both very high volume, complex recruitment management and a complex agenda of activities spanning recruitment, partnership, sophisticated profile building, and/or inbound programs, etc. This position involves frequent, sophisticated interaction with international customers. Significant travel required (40%).

**Requirements**:

- Two to three years’ experience in roles related to education or international education.
- Experience representing a known institution will be a plus, with preference to Canada experience.
- Bachelor’s degree (Queen’s degree an asset) with good to strong academic performance.
- Spoken and written English fluency.
- Proficient in business writing.
- Able to discuss strategy and analysis with English speakers.
- Experience working or studying abroad is required, with study abroad experience in Canada strongly preferred.
- Voluntary or other life experience that demonstrates creativity, hard work persistence or drive to succeed.

**Preferred Skills**
- Strong communication and presentation skills
- Strong strategic skills with ability to evaluate issues
- Good judgment, internal moral compass
- Able to multi‐task and manage a balanced agenda
- Strong customer service skills
- Attention to detail
- Intelligence, creative problem solving skills
- Emotional maturity and confidence
- Initiative and resourceful
- Hardworking and persistent and make tactical recommendations.
- Additional languages an added asset.

**Detailed responsibilities**
As assigned by the Supervisor in conjunction with Queen’s, but may include:

- Promote undergraduate programs to prospective students.
- Supports and contributes to Queen’s ability to meet undergraduate enrolment targets.
- Develops detailed knowledge about post-secondary education in Canada.
- Keeps abreast with market developments
- Ethically represents Queen’s in a way that reflects the mission and values of the institution.
- Support the University in planning and organizing recruiting and outreach activities for prospective students, their parents and counselors.
- Collect information from prospective partners and advise on partnership models
- Assist Queen’s with the management of academic and other partnerships in Vietnam and other Southeast Asia markets
- Liaise with applicants throughout the admission process to ensure they are well-informed, supported and encouraged to enrol.
- Assists (potential) applicants and their families
- Conducts presentations at high schools, colleges, fairs, conferences and other venues about the institution.
- Assist with Queen’s messaging within the market (in the form of marketing communications, websites and social media) to a very high standard
- Assists in the development of promotional materials for the Southeast Asian markets. Writes correspondence and other materials as required (e.g. newsletters).
- Use social media channels effectively to bolster results of partnerships.
- Have the capability to interact with and support faculty and other senior leadership at Queen’s.
- Prepares a monthly report on activities using photos, specific accomplishments, highlighting opportunities and challenges.
- With oversight from Supervisor, develop customer budget. Track expenses for the program office.
- Keep abreast with market developments
- Evaluate Queen’s programs, attributes and activities in Vietnam and the wider region, with recommendations for improvement that are sophisticated, realistic, well informed by market norms and that address Queen’s priorities.
- Manage network of education agents to a very high level of complexity and performance by:

- providing training to new agents
- liaising with existing agents on a regular basis
- attending agent fairs.