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Salesforce CRM Specialist
3 weeks ago
Location: Ha Noi, VN, VN
- Global Business Unit: TEC
- Job Function: Digital
- Requisition Number: 181969
- Description:
- **Job Overview**
The Senior Salesforce Specialist will play a key role in managing and optimizing Salesforce CRM to enhance sales efficiency and effectiveness. This position is responsible for data management, user adoption, process improvement, and business intelligence to ensure Salesforce supports and drives business growth.
Reporting to the Digital Business Manager, the role will work closely with sales teams, management, and IT to enhance CRM functionalities, improve data quality, and drive Salesforce adoption.
**Responsibilities**:
**Data Management and End User support: 50%**
- Ensure data accuracy, integrity, and completeness in Salesforce to improve business decision-making.
- Analyzes and identifies data sources, data redundancy and implement processes to remediate data issues and/or data clean-up efforts
- Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data
- Leads and performs data cleansing through periodic review.
- Act as the first point of contact for user queries, troubleshooting, and ensuring timely resolution of issues.
- Support in the user maintenance as needed
- Implement process improvements for better data governance, ensuring compliance with company standards.
- Develop and maintain user guides, policies, and training materials to support business teams.
- Manage and support user training.
- Ensure good adoption rates for all countries.
**Business Intelligence, System Improvement and Project support: 50%**
The specialist will support Digital Business Manager during the implementation of new IT projects, promote the best practices and suggest process and functionalities enhancements in order to enhance Business efficiency and user adoption. He/she will also participate in the timely execution of the regional reporting to facilitate the decision making of the top management
- Supports operational excellence and integration of existing projects (CRM/Service/Marketing automation)
- Supports cross-functional collaboration to ensure Salesforce integrates smoothly with other business systems (e.g., SAP, PIM).
- Contribute to the testing and debugging of new software or enhancements to existing software
- Assist in the enforcement of project deadlines and schedules.
- Work closely with sales teams to understand their needs and optimize CRM functionalities for business impact.
- Identify and implement enhancements to Salesforce workflows to improve sales and operational efficiency.
- Support User adoption and learning by developing new training materials
- Build relationships with key DKSH stakeholders.
- Perform other duties as assigned.
**Job Requirements**
- Bachelor's degree in computer science, Business Administration, or equivalent experience.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong understanding of CRM best practices, sales processes, and business operations.
- Minimum 4 years of experience working with Salesforce in a sales-focused organization
- Salesforce certification (e.g., Salesforce Administrator) is an advantage.
- Ability to interpret business needs and translate them into Salesforce solutions.
- Ability to learn and become proficient quickly with new tools.
- Strong analytical thinking and problem-solving skills, focus on detail.
- Proactive, committed and insure follow-up in a very timely manner
- Excellent organizational, prioritization and independent decision-making skills
- Excellent verbal and written communication skills
- Proficiency with the English language
- Team player, ability to interact and communicate with all levels of management.
- Demonstrated commitment to our fundamental principles of Integrity.
- Requisition Number: 181969
- Job Function: Digital
