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Quality Manager

3 weeks ago

Khánh Hòa, Vietnam Sheraton Nha Trang Hotel & Spa Full time

**Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Hành chính, nhân sự
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
04/09/2024 12:09
MÔ TẢ CÔNG VIỆC
Managing Quality Assurance Goals
- Attends daily ExCom meetings to give real time updates on hotel performance, address Guest Incidences and attends monthly department meetings to enhance quality training
- Presents and share weekly analysis on defect trends, guest feedback and provides recommendations on focus areas
- Record, track and communicate the progress of quality related activities in the Hotel to ExCom members, managers, associates and the Corporate Office.
- Facilitate Problem Solving meetings assuring the systematic process is adhered to, quality tools are used, and 100% resolution is achieved.
- Facilitate process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
- Immerses in operations to better understand issues/defects faced on the ground
- Drives several initiatives for BSA and guestVoice
- Conducts monthly audit to ensure compliance with company and brand standards
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
- Directs property quality efforts to address critical customer requirements

Executing Quality Training Programs
- Train ExCom members and managers on problem solving, process improvement and Strategic Planning techniques.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities

Managing Quality Tools
- Assures that management practices at all levels are aligned with quality tools
- Assures the tools for continuous improvements are in place and being utilized.
- Uses data collection methods to identify, compile, display, track, and analyze defect trends

Managing the Guest Experience
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Responds to and handles guest feedback, problems and complaints e.g. social media, TripAdvisor

More details will be discussed during the interview
QUYỀN LỢI ĐƯỢC HƯỞNG
- 02 months of probation with full salary and social insurance;
- Eligible to receive 100% service charge from the second month of working;
- 24/24 Accident Insurance included during the working time at the hotel;
- Attractive remuneration package and 13th month salary;
- Local and International training course;
- Uniform and duty meal provided by hotel;
- Annual vacation, annual health check and other benefits according to hotel's policies;
- Associate special discount for hotel rooms and F&B services at International Marriott properties.

YÊU CẦU CÔNG VIỆC
- Fluent English, strong communication skill and problem solving skill
- 1 year experience in related position

YÊU CẦU HỒ SƠ
- Call 0258 388 0000, ext. 4401 for more information