Director, Operational Risk Management

19 Aug 2025

**Director, Operational Risk Management**:

- Category: Risk Management Division
- Job Type:

- Facility: Risk Management

**Job Purpose**:
The job holder is responsible for for develop, organize and implement operational risk management for each RBG's subordinate units to achieve efficiency in accordance with TCB's orientation and strategy, minimize risks for the bank in retail banking activities and provide an open, transparent and efficient business environment.

**Key Accountabilities (1)**:

- 1.Manage and operate work:

- Establish, organize, and implement operational risk and compliance management at RBG's units.
- Collaborate with CA and Risk management involved in designing operational risk management system / model / method, ensuring risk control and mitigation, and compliance at RBG's units.
- Organize deployment and implement tools for operational risk management and compliance at RBG
- Monitor and expedite compliance activities in units, training / communication / implementation of disciplinary actions to improve compliance in RBG's units and the capacity of staff at Operational risk management and Compliance department.
- Continuously improve and control the risks of RBG's units in accordance with Techcombank's regulations.
- Receive from Risk Management và CA as well as participating in developing and implementing the necessary portfolio and training content on operational risk management và compliance for RBG's staffs, as well as for the staffs of Operational risk management and Compliance
- Orient and improve the culture of risk management and compliance of RBG
- Organize the development of the plan, supervise the implementation of the approved division's action plan monthly, quarterly and annually on the basis of the general orientations of the bank, of the RBG.
- Perform other tasks as directed by the Chief of RBG

2. Operational risk management and compliance:

- Orient and supervise operational risks and compliance with the department's plan for each period.
- To be responsible for guiding the implementation of inspection and supervision activities at RBG's units.
- When the department identifies risks, is responsible for coordinating with relevant units to propose methods to measure and minimize risks in operations.
- Ensure departments at RBG's business units fulfilled commitments to service quality, comply with the Bank's regulations and policies.
- Perform other related tasks as requested by Chief of RBG and Chief of CA.

3. Organizational cultural work:

- Ensure management at the unit follows 3 principles: fairness, transparency and respect
- Ensure to be an example in building organizational culture

4. Perform other duties as assigned by the Head of the RBG Division.**Key Accountabilities (2)**:

- PEOPLE MANAGEMENT
- Oversee human resources planning and execution (headcount & costs) of their function/ sub
- function
- Attract, onboard and retain the right talents for a high
- performing team
- Establish and communicate sub
- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line
- Manage sub
- function/ function performance & provide feedback regularly (following the annual performance management cycle)
- Define team’s capability requirements and enable team member’s professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the function/ sub
- function
- Act as a role model and promote corporate culture at function/ sub
- function level
- Understand & communicate relevant HR offerings to team members.

**Key Accountabilities (3)**:
At Risk Management Division, add the key accountabilities:
1) Conduct appropriate risk assessment, control, review and challenge based on risk analysis to fulfil oversight responsibilities and provide a strategic view of risk across Divisions to prevent/detect/manage the high/critical risks and/or key/critical business/processes/operations. Propose the solution to mitigate and manage risk. Support divisions to identify, evaluate, handle, monitor and report specific operational risks to ensure that operational risks are within approved limits.
2) Propose methods to manage sub-types operational risk through review of regulatory documents, processes and operating pattern of sub-types operational risk.
3) Assess the bank-wide forward looking critical risks and key risks and establish management requirements. Measure risks and automate risk response decision. Identified, build and monitor the emerging risk management. Build and develop the Risk management capabilities.
4) Build and monitor bank wide operational risk limits, allocate operational risk limits according to the Bank's key business areas and operational risk subtypes. Support units to establish and monitor mitigation measures to meet business re