IT Helpdesk Intern

**Company Description** About SmartDev** SmartDev was established in 2014 and was acquired by Verysell group in 2019 with the aim to become Top 10 Technology Companies in Vietnam. We are a Swiss company built and managed by highly experienced Europeans with a dedication to technical excellence, passed on to promising Vietnamese developers. We have outsourced development centers in Danang and Hanoi (Vietnam) with up to 200 headcounts. In late 2021, we were chosen as Winner of SME100® Fast Moving Companies. **Reach SmartDev at**: SmartDev is a dynamic IT company that thrives on innovation and embraces a diverse and collaborative culture. We are dedicated to excellence in B2B Marketing and IT services and are seeking a IT Intern to join our IT team. **Job Description** Key Responsibilities**: - Support resolves and closes incidents/service requests as per help desk procedures - Support Inventory & purchasing IT devices/ tools - Support onboard and exit process - Conducts hardware, software maintenance and support - Support maintenance Wired network and Wireless - Support monitor, manage and maintain servers, data backup system schedules **Qualifications** - Have knowledge of Linux, Windows - Good understanding of virtualization platforms (Xen, KVM, Vmware,..) - Good knowledge of LAN/WAN networking, routing, firewall device - Basic English communication **Nice to have** - Certifications of CCNA, MCSA - Office365 Administrator - Azure Administrator **Additional Information** Benefits**: - Competitive Salary & Bonus - Lunch Allowance - Two-day weekend: Sat and Sun - A flat organization (respect, teamwork, flexibility, transparency) - Great activities (Team Building, Company Trip, Weekly Happy Friday,) - Diverse Culture: At SmartDev, you'll be working with a team of professionals from various backgrounds, fostering a truly diverse and enriching work experience - Flexibility: We understand the demands of studying, and we're committed to accommodating your schedule. You'll be required to join us at least 3 times/week at the office and then you can be flexible for the rest of time. - A Great Workplace: SmartDev offers a fantastic work environment, and we celebrate "Happy Day" as a regular tradition, providing opportunities to socialize with your colleagues. Additionally, we have the "Billiards Club & Football Club" for those who enjoy sports and camaraderie.