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Mass Recruitment Leader

2 weeks ago

Hà Nội, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Team Lead)
- LocationVietnam - Hanoi

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Controlling the performance and review efficiency of recruitment agencies and job portals.
- Closely coordinating with the Performance Management team to develop and monitor key recruitment metrics to identify and resolve issues affecting recruitment performance.
- Liaising with the recruitment manager, business units to align solutions, and plan for future recruitment needs.
- Training, mentoring, and developing team members towards SPX Xpress requirements, including career development planning and opportunities.
- Steering, evaluating, and ensuring the performance and efficiency of the responsible recruitment team towards agreed KPIs and stakeholders’ expectations.
- Preparing and delivering yearly recruitment plans and leading recruitment teams to perform against hiring demand.
- Regularly visit on-site operational sites and survey competitors to gain deep insights, thereby providing timely support for operations.

**Requirements**:

- Bachelor's degree in HR management, business management or related majors. Having a master's degree is a plus.
- At least 5 years of experience in full-lifecycle recruiting or HR in a fast-paced environment is preferred for a similar senior role.
- An excellent communicator and team player, able to influence and build long-term professional relationships across various levels.
- Ability to communicate effectively in English, both verbal and written to communicate with various stakeholders.
- Strong leadership skills, particularly the ability to guide and coach team members.
- Proven experience and achievements in managing a large team.
- Strong analytical and problem-solving skills, good stakeholder management skills.