Operations Coordinator

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH April Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
For over 30 years, APRIL International has specialised in providing innovative international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses worldwide. With teams operating across Asia, Europe, and the Americas, we are committed to ensuring our members have access to the best care, no matter where they are.

As part of the APRIL Group, an insurance specialist with 3,000 staff members in 20 countries, we are dedicated to simplifying insurance and delivering exceptional customer experiences.

To sustain the growth of the company as well as the expansion of our services we are currently looking for an Operations Coordinator.

Your main responsibilities are:
Medical Assistance

- Answer clients' requests either by phone or by mail. Communicate in a timely manner and liaise with clients throughout the case
- Ensure that clients' requests are fulfilled understanding the client’s needs, eligibility, and coverage
- Provide a quality assistance service by selecting the most appropriate providers
- Proactively manage cases using our system and communicating with all relevant departments
- Provide clients with advice and make helpful recommendations
- Escalate and work on the resolution of complex cases with your supervisor

Customer Support/ Claim

- Handle hospitalization pre-approval by checking the eligibility of coverage and providing close case handling monitoring throughout the process
- Coordinating with our in-house medical team and making sure the costs are reasonable and customary.
- Keep updated the monitoring record daily and make sure all the steps of the process are followed
- Process original invoices in our case-handling system
- Assist the Operation Manager on special projects
- Contribute to other office activities upon request according to workload and priorities

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Salary will be commensurate with qualifications and experience
Opportunities to be trained in the professional environment to maximize your potential
Professional, dynamic working environment

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Qualifications:

- Bachelor's degree in Business Administration or equivalent
- 3 years experience in a customer-driven role
- Willing to work in shift rotation including weekend shifts, working 4 days a week (3 days in followed by 3 days off) either from 7.30 am to 7.30 pm or 7.30 pm to 7.30 am
- You are fluent in both written and spoken English
- You have excellent communication, interpersonal and analytical skills
- You are customer minded, flexible, and able to work under pressure
- Knowledge of Computer PC, MS-office, Internet, E-mail

What we offer:

- You will be trained and coached to become proficient in a sought after profession
- You will integrate into a dynamic and committed team of young professionals
- You will be offered development and career opportunities in a fast-growing tech-driven company.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Dịch Vụ Khách Hàng,Khách Sạn,Quản Lý Dự Án IT

Đại Học
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