IT & Operations Support

Are you looking for a technical role that will give you the opportunity to take your skills to next level and be recognized for the work that you put it? Join us and be a part of our culture that values your career growth and awesome working experience

**About the role**:
We are looking for a driven and reliable IT professional to work with our partner who is a big operator in the healthcare industry. You will play a key role in ensuring that they continuously have incredible support in terms of IT administration and software related projects.

**Your responsibilities are**:

- Troubleshoot, diagnose and provide Level 1 and Level 2 technical support solutions.
- Communicate with clients to schedule and coordinate remote support or onsite support as needed.
- Manage helpdesk ticket support system including creating, maintaining, and resolving tickets in a prompt and efficient manner.
- Set up, install and configure various I.T software, hardware and other peripherals which may also include Telecommunications.
- Perform regular system maintenance and ensure data backups are up to date.
- Keep up-to-date documentation of IT processes, procedures, and configurations.
- Strong C/C++, Python knowledge, MySQL
- Design and architect software at subsystem or component level
- Implement designs within the simulation engine, or within the visual engine (or both) with awareness of customer requirements and product roadmap
- Take responsibility for the testing (and unit testing) of your own code and others
- Balance the formal processes required for high quality software development with the rapid and flexible approaches appropriate for an evolving product that is leading the market.
- Lead others, whether formally or informally, in process, quality, state-of-the-art techniques, and contribute to an environment of continuous learning (compatible with your experience)
- Have the ability to work autonomously, but also collaborate with others when appropriate.
- Embrace technical challenges and problems that have never been solved before, offering multiple solutions and recommendations based on your evaluation of them.

**Get this opportunity if you have**:

- Minimum 2 years of providing Level 1 and/or Level 2 technical support
- At least one year of experience working as a developer in any programming language. Skills in VBA, Python and MySQL is highly desirable.
- Experience with HP & Microsoft Surface Hardware
- Experience with Networking with LAN, DNS, IP, Wi-fi, Routing and Firewalling
- Experience with Microsoft Software - Windows 10\11 & Apple environments, including Mac OS, iOS
- Experience with Microsoft 365 Administration & Support
- Excellent communication skills to effectively interact with clients and team members.
- Proficiency in using ticketing systems and managing IT requests.
- Ability to work independently and prioritise tasks to meet deadlines.
- Attention to detail and a proactive approach to problem-solving.
- Strong organisational skills and the ability to maintain accurate documentation.

**Here are your benefits from joining our team**:

- Monthly one-on-one coaching with our People Managers
- Develop your career by upskilling with interesting work & cutting-edge technologies
- Work with cool and friendly clients from Australia, Canada and the UK
- Fun, supportive and global working environment
- Flexible hybrid working model
- Be a part of our frequent social impact activities to give back to the community

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**About Sharesource**

**Why work for us?**

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world

Our 5 Values:

- ** Make a social impact**: We balance between our work for client teams and for the society by constantly making good impacts.
- ** Be proactive**: We encourage brave thinking, continuous improvement, and drive change through action.
- ** Create value**: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
- ** Be fair, open and honest**: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
- ** Add fun, passion and love**: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

**What makes us different?**

**Our culture code. **You will be a part of our vibrant company culture and experience a workplace where your contributions are valued, your growth is encouraged, and your opinion is respected:

- Challenged, autonomous, momentum
- Learning, growth mindset
- Lead by our values
- Heard, cared for, make good friends

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The whole process takes around 4 weeks:

- There will be 3-4 interviews and a possible assessment from our client partner. You will undergo an initial interview, a culture interview, and 1-2 interv