IT Engineer Support

1 week ago

Ho Chi Minh City, Vietnam COFCO International North America Full time

Manage, support, and proactively maintain COFCO IT systems
Working closely with ServiceDesk and provide Level2 technical support, including incident, problem, change, and service request
Working closely with the internal stakeholders to provide support to employees in the APAC region including Vietnam, Thailand & Indonesia and have the IT tools necessary to support their work.
Perform thorough analysis of all incidents to ensure that underlying trends and root causes are identified and permanently resolved.
Performing general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment
Responsibility for the daily maintenance and management of the company's office conference system on MS Teams
Responsibility for tracking hardware and software inventory using ServiceNow Asset Management.
Maintain accurate inventory of all IT equipment for all sites, and ensure that Asset Management policies and guidelines are followed.

Provide support or coordination with external IT vendors for locations in the region if required. Responsibility for meeting the Service Level KPI by responding, tracking, and closing tickets through ServiceNow.

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