Customer Support Officer

7 days ago

Ho Chi Minh City, Vietnam Công Ty TNHH Wall Street English Full time

**Mô tả công việc**:
(Mức lương: 8 - 8 triệu VNĐ)
Customer support
- Manage large amounts of inbound and outbound calls in a timely manner of VIP Flexi center’s students.
- Ensure your students are happy when they make inquiries
- Follow communication “scripts” when handling different topics
- Addressing customer grievances and concerns related to Flexi courses’ technical promptly and effectively.
- Maintaining records of customer interactions and transactions with accuracy.
- Collaborating with other departments to provide solutions related to Flexi courses’ technical for customers
- Identifying and escalating issues that require additional attention.
- Following up with customers to ensure satisfaction and resolving any remaining issues.
- Staying up-to-date on company products, policies, and procedures.
- Providing feedback to management on customer trends and issues.
- Inputting follow up comments related to students on Core Course Dashboard
- Sending updates related to the Flexi course technical requirements from Wall Street International.

Booking & Schedule Optimization
- Work closely with Coaches in other centers to book all classes and appointments for your assigned students if they buy Flexi Social club.
- Make sure the students attend classes by following country standard procedure

General Admin
- Receive, deliver and manage materials such as gifts, books, stock etc. at the center
- Order, receive and manage general purchases for the center such as refreshments, stationery etc.
- Timesheet checking and submit to C&B for Sales team in center.
- Receiving, sorting, distributing and dispatching daily mail

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:
Yêu Cầu Công Việc
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Building relationships based on trust with other functions

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Support

Cao Đẳng
Không yêu cầu

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