Director, Solution Development

30 Jun 2025

**Director, Solution Development (40000660)**:

- Category: Retail Banking Group
- Job Type:

- Facility: Insurance

**Job Purpose**:
The job holder is responsible for leading and driving all aspects of an assigned strategic initiative or enterprise level special project using both the waterfall and Agile project management methodologies. The job holder will collaborate with various stakeholder groups and partners and take responsibility to deliver both the financial and non-financial targets through detailed planning, problem solving, timely and successful execution on every phase of the project/initiative's life cycle.

**Key Accountabilities (1)**:

- Project Management
- Establish comprehensive objectives, scope, approach and develop detailed implementation plans for solution design and execution of the project/initiative.
- Collaborate with stakeholders to agree on overall scope/objectives/solutions and delivery plans for financial and non-financial targets of the project/initiative.
- Follow through on progress and deliverables of the project/initiative during planning, design, pilot and execution stages.
- Guide project team(s) with prompt and accurate diagnostics, design, pilot and launch processes for the project/initiative.
- Address challenges, issues, risk and escalate to the appropriate stakeholders and governance committees for prompt support.
- Measure and report on the effectiveness of solutions designed for the project/initiative at the required cadences.
- Manage dependencies and relationships to ensure project/initiative progress and objectives are achieved through collaborative efforts.
- Leverage project management and collaboration tools (JIRA and CONFLUENCE) to update, monitor and report on project/initiative progress regularly.

**Key Accountabilities (2)**:

- PEOPLE MANAGEMENT
- Oversee human resources planning and execution (headcount & costs) of their function/ sub
- function
- Attract, onboard and retain the right talents for a high
- performing team
- Establish and communicate sub
- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line
- Manage sub
- function/ function performance & provide feedback regularly (following the annual performance management cycle)
- Define team’s capability requirements and enable team member’s professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the function/ sub
- function
- Act as a role model and promote corporate culture at function/ sub
- function level
- Understand & communicate relevant HR offerings to team members.

**Key Accountabilities (3)**:
**Key Relationships - Direct Manager**:
Transformation Director / Head of Function / Sponsor

**Key Relationships - Direct Reports**:
Assigned team members

**Key Relationships - Internal Stakeholders**:
Cross functional teams within and across projects/functions

**Key Relationships - External Stakeholders**:
Partners providing professional services

**Success Profile - Qualification and Experiences**:

- A Bachelor's degree of higher in Business Management, Banking, Finance, Technology or a relevant discipline
- Professional certification in PMP, PgMP, PMI-ACP is preferred
- At least 12 years of experience in a leading bank or financial technology organization leading projects as a Product Owner for business transformation
- At least 7 years of project management or managerial experience
- Experienced in senior stakeholder management, procurement and contract negotiations
- Demonstrated experience leading or supporting bespoke business transformation and/or digital transformation projects
- Experience in Agile project management methodologies and practices is preferred