[unilever] - Customer Admin & Operation Assistant

1 week ago


Ho Chi Minh City, Vietnam CP L&A Full time

**Customer Admin & Operation Assistant (Bach Hoa Xanh Online)**
**- Mức lương: 10.5 triệu gross**
- Ăn trưa tại công ty, latop công ty
- Làm việc: T2 - T7 (Hybrid working)
- VP: 156 Nguyễn Lương Bằng, Q7, Tp.HCM

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**CÔNG VIỆC**:
**I.BHX Online Adminstration**:
1. Phụ trách việc kết nối với CSE Team Unilever & BHX Off-line KAs để xác nhận đơn hàng, xử lý các vấn đề liên quan đến code issue, giá cho kênh BHX Online.

2. Kiểm tra tồn kho, code khuyến mãi, vận hành chuyển gift chương trình và thực thi chương trình khuyến mãi của Offline to Online & riêng Online.

3. Liên hệ với CSE Team Unilever, Operation team, kho BHX Online & Buyer xử lý các issue về trả hàng hóa hư hỏng, leaking, và barcode.

4. Tiếp nhận thông tin tái tung, ngừng kinh doanh của từng ngành hàng và thông tin đến khách hàng.

5. Chuẩn bị và làm việc với các team liên quan cho thủ tục chào hàng mới, tạo code & kiểm tra giá.

6. Thực hiện các thủ tục thanh toán từ nội bộ Unilever, đối chiếu số liệu thực tế từ khách hàng, triển khai thực hiện thanh toán trên hệ thống.

**II. Operation Assistant**:
1. Kiểm tra và đảm bảo việc triển khai assortment toàn ngành hàng, các hạng mục OLA & Promotion trên BHX Online O2O & exclusive cho Online.

2. Phối hợp customer triển khai các hoạt động về merchandising online hiển thị, banner, search, hiển thị trang chủ, hiển thị chương trình Khuyến mãi: combo/bundle/PWP và các hoạt động onsite visibility đã aligned với khách hàng.

3. Phối hợp với KA off-line, Customer OMNI team và Unilever Operation team Online để xử lý các vấn đề liên quan đến vận hành kho OMNI tại siêu thị.

4. Triển khai các hình ảnh bao bì sản phẩm tái tung, nội dung của kênh Online đến trang online khách hàng từ kho nội dung của Unilever.

5. Kết hợp với các bộ phận khác để xử lí các vấn đề phát sinh.

**YÊU CẦU**:
1. Kỹ năng thương lượng với khách hàng, xử lý số liệu, đơn hàng, giá cả, làm việc cùng nhiều phòng ban & nhiều khách hàng, sắp xếp & ưu tiên công việc hợp lý, tự phân tích & giải quyết vấn đề, thành thạo excel & data, kỹ năng làm việc độc lập, kỹ năng làm việc dưới áp lực & khối lượng công việc nhiều

2. Có kinh nghiệm xử lý đơn hàng, giá cả, chương trình khuyến mãi, thanh toán cho khách hàng, xử lý nhiều data

3. Có kinh nghiệm làm Customer Assistant các account MT offline & kinh nghiệm làm việc trên kênh online là 1 lợi thế

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**Salary**: Up to 10,500,000₫ per month


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