Executive, Production Management Vn
3 days ago
**Key Responsibilities**:
Be responsible for responding to technical problems that occur abruptly and require immediate solutions
Providing technical support to teams within the organisation, and to external clients when required
Assisting with systems integrations
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
Maintaining and updating technical documents and procedures
Identifying and resolving technical issues
Managing coordination at a local and international level where required
Delivering regular and customised training to teams within the business
Preparing maintenance plans and upgrading schedules for the organisation’s systems
Developing reports for teams across the business
- **Please be notified that this role requires 24/7 support for production (proactive monitoring Core batch at night, standby support at weekend/public holiday, follow on-call rotation with allowance)**JOB REQUIREMENTS**
Qualifications: Bachelor's Degree in IT
Relevant Work Experience:
At least 1 years of Application Support
Minimum 1 year in software development:.Net/Java, knowing other programing language is an advantage.
Experiences in Banking / Insurance is an advantage
Competencies/Skills (Essential to succeed in this job)
Technical/Functional skills
Have knowledge of programming, be able to read and understand logc code.
Familiar with Linux, Window.
Intimate knowledge of digital banking system Ability to explain complex ideas to those with limited IT and systems knowledge
Exceptional verbal and written communication skills
Listening ability and patience
Extraordinary customer service and relationship management experience
Critical thinking skills
Has strong experience on using any DBMS (SQL Server, MySQL) as aspects: In-line query, Store Procedure, built-in Functions, Indexing, data modelling
Familiarity with Agile development methodologies is an advantage
Ability to learn new languages and technologies
Personal skills:
Dynamic, honest.
Willing to learn new things.
Ability to communicate well.
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