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Manager, Consumer
2 weeks ago
NIQ CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.
Customer Success is NIQ's key department which is instrumental for the company’s success.
**Role purpose**:
- So where do you fit here_?
You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.
If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.
You will be leading a team of research analysts and be responsible for their development and coaching.
**In your role, you would**:
- Lead a team of analysts to deliver consistent and high-quality actionable insight
- Build and maintain strong relationships with senior client stakeholders
- Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs
- Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.
- Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams
- Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
- Entrusted to deliver flawless research and analytics to our clients.
- Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue
- Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
- Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.
**Qualifications** About you**:
You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships. Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.
**We are looking for people with**:
- Graduate or Post Graduate with at least 5+ years of experience in data analytics and delivery, consumer insights or relevant experience
- Ideally a first experience in a related industry but not essential
- Customer-centric mindset
- Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc.
- Awareness of market trends and its interdependencies impacting customers
- Excellent time management and prioritization skills with a proven track record of delivering projects on time
- Problem-solving and solutions-oriented
- Engaging presenter
- Good at building relationships, internally and with clients
- Strong verbal and written communication skills
- Experience of working in an analytical environment
- Coaching or managerial experience
- A positive and creative approach to problem solving
- Excellent presentation skills
- Capable of leveraging tools such as Microsoft Excel and PowerPoint
**Additional Information**
**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
**About NIQ**
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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