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Product Operations Executive

2 weeks ago

Ho Chi Minh City, Vietnam VNG Full time

**Market and product research**:

- Support the process of researching and evaluating products.
- Understand customer preferences in the target market.
- Provide insightful contributions to support product selection for publishing.

**Game testing**:

- Trial to understand features and events within games
- Check product quality and develop solutions to address encountered issues

**Product operations**:

- Collaborate with partners and internal teams to integrate/ build systems for the product to operate effectively in target markets.
- Participate in creative processes and propose new ideas to develop in-game content/ events aimed at maintaining/ improving the product experience and revenue.
- Contribute to the operation of systems, ensuring the stability of the product.
- Plan short-term/long-term operations and design activities/events for the product to optimize revenue generation.
- Coordinate with other departments to execute promotional campaigns, community building, customer support,... for the product.

**Data analyzing**:

- Collect and analyze specific product data regularly for reporting product health.
- Gather customer information/ opinions/ feedback and track metrics to analyze player behavior, thereby improving content and product development.

**Customer support**:

- Understand player opinions and feedback on the product to provide timely and efficient support to the gaming community.

**Yêu cầu**:

- Having 1 to 2 years of experience in product operations. Prior experiences in game product operations is a plus.
- Business proficient level of Chinese is a must.
- Regularly updating knowledge of customer needs and preferences.
- Strong logical assessment and troubleshooting.
- Demonstrates strong teamwork skills, with a high commitment to job goals.
- Possesses the ability to articulate ideas and communicate effectively.