Operations Assistant

1 week ago

Ho Chi Minh City, Vietnam HSBC Full time

-Job Advert Details
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Operations Assistant.

Job Profile
Support in necessary activities to service, amend, cancel or close existing accounts associated with customer products or services (excluding client onboarding) under the guidance of senior team member and conduct customer due diligence for existing customers.

The role holder will:

Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
- Identifies best practice opportunities within the team and across BS locations.
- Process customer instructions accurately in accordance with agreed quality standards.
- Demonstrate ways to improve service quality and exceed customer’s expectations.
- Receive/make calls from/to customers (internal/ external) (applicable to voice processors only).
- Provides support and guidance to new operational staff to meet expected standards and objectives.
- Contributes to the creation of a supportive work environment driven by HSBC values.
- Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
- Ensure that transactions are executed in accordance with the established procedures and standards.
- Demonstrate ways to increase productivity in the process.
Qualifications
Experience, Skills and Qualifications
- Prior experience and background required.
- Strong interpersonal skills.
- Effective communication skills.
- Proven track record towards high level of customer service

You’ll achieve more when you join HSBC.

Issued by The Hongkong and Shanghai Banking Corporation Limited

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