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Customer Success Specialist

3 weeks ago

Ho Chi Minh City, Vietnam Parcel Perform Full time

If you want to work in a dynamic, professional environment, collaborate with colleagues all over the world, and are interested in joining a fast-growing company, join us

**Parcel Perform is looking for an amazing Customer Success Specialist to support our customers**

You have excellent English writing and communications skills, you’re technically savvy and have a good grasp on handling customer's requirements? Are you also interested in e-commerce and like to take on new challenges? Help us drive Parcel Perform’s growth and join our team We are looking for you

**WE NEED YOU ON OUR TEAM**

All the creativity, energy, knowledge and great ideas of the people working on our product and our business ideas will need to be supported by a strong and comprehensive customer onboarding and customer service. We need you to go above and beyond our customer's expectations - on the phone and online.

You will be the key driver for Parcel Perform success in the following ways:

- **Guide our customers**:

- You will be the key interface for our customer interactions. Whatever question they might have and wherever they might be stuck in the process. You have the unique chance to represent Parcel Perform, guide them through our product range, answer technical inquiries and help them to overcome any challenges in a heartbeat.
- **Keep our customers engaged**:

- We at Parcel Perform always put our customers first. We want them to get the most out of our product and showcase the endless possibilities of our service. You will be the important human touch of our SaaS model, actively approaching them via various online channels.
- **Be the link between technical challenges & our customers' demands**:

- You will gather insights from your customer conversations, to help our product teams understand customer needs to help Parcel Perform build product features that will delight our customers

In summary, you will be key to the overall growth of Parcel Perform. You will help us to put a human touch to all our interactions. You will be the voice of our customers in every product challenge or growth path they might identify. You will know what rocks their boat and help us to improve the overall offering.

**WHAT YOU SHOULD BRING ALONG**

We at Parcel Perform believe in innovation, energy, and resourcefulness for everything we do. We will not stop to deliver an outstanding product that we can be proud of and need you to help us to inform the world. You need to feel the same way about our offering and bring along the following things:

- At least 3 years of Customer Success or Account Management experience at a high growth SaaS company or agency setting
- Overall strong communication and interpersonal skills - locally in Vietnam as well as internationally (you will be working with the Parcel Perform teams across the world)
- Great written and spoken English is a must to engage with our team and customers
- **Affinity to SaaS platforms and software solutions is a must. You should enjoy dealing with technology and strive to utilize our chat and customer relationship tools to the fullest**:

- Energetic, customer oriented personality with a friendly can-do attitude
- A strong willingness to keep learning and pushing yourself to with higher levels
- **No technical experience and development language is required, but if you are familiar with software development process and data exchange (via API, web hook, SFTP), it’s a strong plus.**:

- **Able to work on the weekend.**

**WHAT YOU WILL RECEIVE IN RETURN**
- The competitive compensation package, and a preference for internal promotions.
- Laptop support program.
- Unlimited leave plan.
- Flexible working hours, and an open environment. Work from Home is available by request.
- Premium insurance and annual medical checkup.
- Free lunch, free fruit, snacks are provided.
- Weekly 1-1 catch-up for career development, team bonding events, and various training programs.
- Opportunities to work alongside people from around the world that share the same passion and dedication.
- Located in a quiet area with little traffic, full of natural light and within walking distance to many convenient facilities, our office in Ho Chi Minh City makes work-life integration to the fullest.

**WHO ARE WE AT PARCEL PERFORM**

Parcel Perform is the leading delivery experience platform. It enables modern e-commerce enterprises to create unique end-to-end customer journeys and optimize logistics operations with powerful data integrations, parcel tracking, delivery notifications, and logistics performance reports in real-time.

Parcel Perform’s scalable SaaS platform executes more than 100 million parcel updates daily and integrates with 800+ carriers. In addition, the data-first company is pioneering innovative ML / AI use cases in e-commerce logistics, including its ‘Date of Arrival’ prediction engine. Parcel Perform is the partner of choice for top brands, marketplaces, and carriers across al