Expert, Channel Design and Management

1 week ago

Hà Nội, Vietnam Techcombank Full time

25 Feb 2025

**Expert, Channel Design and Management (40000636)**:

- Category: Corporate & Institutional Banking Group
- Job Type:

- Facility: Corporate Banking

**Job Purpose**:

- The job holder has responsibility to develop and manage channels through
- Omni channel design and policy development
- Omni Channel management
- Customer experience and service excellence
- Other tasks and responsibilities as assigned

**Key Accountabilities (1)**:

- 1. Omni channel design and policy development
- Responsible to build a channel development roadmap, including O2O conversion roadmap, revenue, costs
- In charge of implementation roadmap and take responsibility for the outputs of channels
- Manage to design network, sales and service models (as per orientation and requirements from Business Segment)
- Responsible for developing regulations about right RM - right customer, customer contact strategy and plan
- Responsible for content management on e-banking channel
- Take charge to propose and manage sales tools technology requirements and approve related programs

2. Omni Channel management
- Responsible for monitoring Omni channel efficiency và performance

**Key Accountabilities (2)**:

- 3. Customer experience and service excellence
- Responsible for identifying priorities, build customer journeys across channels; issue and approve customer experience requests on the channels
- Manage the coordination with stakeholders in reviewing and handling policy, process, and solutions issues to optimize the customer experience on channels
- Responsible for reviewing and providing input to authorizers to approve testing programs (by CIBG or other divisions) on technology before mass deployment
- Responsible for the activities of designing policies, procedures, coordination mechanisms, standards, service quality measurement scorecards

4. Other responsibilities as assigned**Key Accountabilities (3)**:
**Key Relationships - Direct Manager**:
Director, Channel Design and Management

**Key Relationships - Direct Reports**:
**Key Relationships - Internal Stakeholders**:
All department in CIBG & TCB (DO, GTS, IT, Ops, RBG, TO, WB )

**Key Relationships - External Stakeholders**:
Marketing agencies, Associations

**Success Profile - Qualification and Experiences**:

- Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
- Priority to have a master's degree or higher
- Minimum 8 year working experience in banking/finance/credit/marketing with:

- Understanding of solutions to improve performance of BB (resource, system, operations, risk management)
- Understanding of banking activities
- Understanding of strategy, business model, CVP
- Understanding of customer experience, technology solution and models for alternative channel (call center, customer management in large scale and provide consultancy for customer through telesales)
- Mimimum TOEIC 650 or equivalent

  • Senior Officer, Channel Design and Management

    6 days ago

    Hà Nội, Vietnam Techcombank Full time

    18 Jun 2025 **Senior Officer, Channel Design and Management (40000637)**: - Category: Corporate & Institutional Banking Group - Job Type: - Facility: Corporate Banking **Job Purpose**: - Coordinate and participate in activities at Business Development and Channel Management including: - Omni channel design and policy development - Omni Channel management -...

  • Expert, Business Design

    6 days ago

    Hà Nội, Vietnam Techcombank Full time

    11 Sep 2024**Expert, Business Design & Campaign Mgt (40000597)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder design and manage effectively sales consulting models / processes on single channel/ Omni to meet the maximum needs of customers and optimize banking performance according to selected CVP...

  • Expert, Distribution Administration

    1 week ago

    Hà Nội, Vietnam Techcombank Full time

    7 Oct 2025 **Expert, Distribution Administration & Quality Assurance (50000155)**: - Category: Distribution - Job Type: - Facility: Retail Banking **Job Purpose**: 'To design, operate, and continuously enhance the business quality assurance framework across all distribution channels. This expert-level role ensures compliance, transparency, and...

  • Senior Expert, Distribution Support

    2 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    29 Sept 2025 **Senior Expert, Distribution Support (50000148)**: - Category: Distribution - Job Type: - Facility: Retail Banking **Job Purpose**: As a senior expert, this role is responsible for designing strategic frameworks to enhance sales force enablement. It oversees business process optimization, advises on system implementation, mitigates risks,...

  • Expert, Network Development

    2 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    27 Oct 2025 **Expert, Network Development (40000116)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder perform work related to ATM network development, quality and performance assessment; take measures for ATM quality and performance improvement; make related management reports. - The job holder...

  • Expert, Customer Loyalty Management

    2 days ago

    Hà Nội, Vietnam Techcombank Full time

    3 Jan 2025 **Expert, Customer Loyalty Management (40001620)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: Responsible for providing knowledge and high professional content in building the design and development of customer retention management framework and coordinating with solution units or related units to...

  • Expert, Customer Insight

    4 days ago

    Hà Nội, Vietnam Techcombank Full time

    28 Feb 2025 **Expert, Customer Insight (40000217)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: The job holder support management for the effectiveness of assigned customer portfolio **Key Accountabilities (1)**: - Customer and Industry Insights - Design and deploy offerings and CVP/ business orientation at...

  • Senior Expert, Retail Marketing

    2 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    2 Oct 2024**Senior Expert, Retail Marketing**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: Job holder ensures marketing activities are effectively built and implemented for each segment and sub-segment, supporting retail banking segment to achieve business performance goals and meet customer needs by segmentation...

  • Graphic Designer

    2 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    9 Jul 2025 **Graphic Designer (Life Insurance Project)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Key Accountabilities**: An Expert, Graphic Designer is responsible for: - Coordinate and participate in projects related to TVC, digital advertising, 3D graphic products for the brand's financial products. Ability to shoot...

  • Enterprise Sales Manager

    2 weeks ago

    Hà Nội, Vietnam Enlightener Management Full time

    Job Responsibilities: Responsible for the sales of Fixed Networks' solution and products,; Achieve sales targets, and expand market share; Responsible for market investigation and insight the business opportunities; Develop new customers and maintain old customers, deepen customer relationships in a planned way; Responsible for the identification and...