Dynamics 365 Support Engineer

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

**Mô tả công việc**:
(Mức lương: 22 - 28 triệu VNĐ)
- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Follows processes provided by the business.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive salary depending on experience (For freshers/junior-level positions, the gross salary ranges from 20 to 24 million, plus, the night shift allowance may lead to a gross monthly salary of over 25 million, depending on your performance in the interview. For senior-level positions, the salary is open to negotiation)
- Salary at 100% during the probationary period
- Training will be offered
- Full working equipment will be provided
- 90% contribution of the gross salary to social insurance
- 12 days of annual leave, 8 days of sick leave
- 30% allowance on gross salary (If the working hours fall between 22:00 and 6:00, they can be counted toward the night shift allowance) + PVI insurance + 500,000 VND food allowance for employees working night shift
- Annual Health Checkup

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Proficient in English (4 skills)
- Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00, working 8 hours per shift, with a total of 5 shifts per week, and 2 flexible days off)
- Freshers are welcome with a good learning ability and working attitude
- Experience/Knowledge in IT industry skills is a must
- Customer service mindset

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu

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