Supplier Performance and Claims Coordinator

Hi there, we’re Article. We’re a North American based furniture company creating remarkably better furniture experiences one sofa at a time. And as the **Supplier Performance and Claims Coordinator**, you’ll help us elevate supplier reliability and accountability by ensuring performance metrics are measured consistently and manufacturing claims are handled efficiently. Your work will directly support cost recovery, strengthen supplier relationships, and drive continuous improvement across our supply base.

**Why We Need You**:

- In the Sourcing team, the **Supplier Performance and Claims Specialist**will be responsible for driving continuous improvement in supplier performance through tracking and analysis, while managing the supplier claims process. You will work closely with the Sourcing and Planning team, as well as with suppliers, to collect, process, assess, and report on suppliers’ performance. At the same time, you will ensure that claims related to supplier issues are accurately documented, coordinated, and followed through with all relevant stakeholders.

**Why Article?**
- While, we sell to the North American market, we work closely with a number of our manufacturing partners throughout Asia. As a result we have an office in Thao Dien, Ho Chi Minh City, Vietnam where we currently have around 65 Particles (people of Article) working.
- As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

What You’ll Do:

- You’ll be part of 5 seasoned professionals to both strengthen the supplier base through performance benchmarking and ensuring timely resolution of claims to mitigate cost complications. Your ability to manage performance insights and claims will help elevate supplier accountability and support long-term supply chain resilience.
- Collect, validate, and maintain data to support accurate supplier performance measurement. Quantify performance using defined key performance indicators (KPIs).
- Segment and categorize suppliers based on performance outcomes and trends. Ensure performance metrics are consistently captured and reported to relevant stakeholders.
- Support continuous improvement by using KPI insights to identify underperformance and support corrective actions with suppliers.
- Conduct regular audits to verify proper reconciliation of claims.
- Coordinate with Quality and Sourcing teams to address supplier concerns regarding classified defects. Collaborate with cross-functional teams to improve claim handling processes and systems.
- Implement production WIP reporting process and systems at suppliers. Ensure smooth operation and ongoing effectiveness of production WIP reporting system.
- Monitor timely submission of WIP reports from suppliers. Analyze WIP data to assess potential production risks and shipment delays.
- Provide stakeholders with actionable recommendations to improve supplier performance based on production WIP insights.

Who You Are:

- 3+ years’ experience in supplier performance management, quality assurance, supply chain operations, or a related field. Familiarity with manufacturing processes and production workflows in the supply chain.
- Proven track record in supplier KPI tracking and performance reporting.
Strong analytical skills with proficiency in Excel or other reporting tools.
- Experience with supplier defect claims, including documentation, credit/debit note reconciliation, and cost recovery.
- Effective communication and negotiation skills with both vendors and internal stakeholders.
- Ability to work independently with general supervision and manage multiple priorities in a fast-paced environment.
- Background or interest to learn continuous improvement methodologies (e.g., Lean, Six Sigma).

Perks & Benefits:
**Life**:

- 15 days of vacation*
- 11 National Holidays & 1 extra day for Christmas
- 6 well-being (sick) days*
- 1 Inclusion and Diversity Day

**Health**:

- Excellent extended health care benefits packages (dental, health check, mental health )

**Company & Office Space**:

- State-of-the-art laptops with the tech and tools to easily collaborate
- Be a part of a dynamic company and an internationally recognized brand

About Article

Hi there, we’re Article. Since 2013 we’ve been redefining the furniture industry one sofa at a time.
- Vancouver, Canada is home to our HQ (and our first retail store)
- Ho Chi Minh City, Vietnam is home to our Asia HQ
- Our US and Canadian logistics network serves our customers coast to coast.

**Artificial Intelligence (AI) in Hiring**:
At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around **Artificial Intellig