Account Management Associate

5 days ago

Hà Nội, Vietnam lalamove Full time

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

We are looking for a confident, forward-thinking** Associate, Account Management**who can work well under pressure and who exhibits a spirit of excellence to generate our business.

**What you’ll do**:
- Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;
- Working closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;
- Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;
- Collaborate with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality.
- Weekly and Monthly report to the Manager.
- Special/ad-hoc projects will be assigned by Line Manager/ Department Manager.

**What we seek**:
- Self-motivated, proactive, take ownership and personal responsibility;
- Hardworking & friendly team player, enthusiastic and adaptable;
- Fast learner, Can-do attitude, Straightforward, Simplify.

**What you’ll need**:
- Min 2 years solid experience in working experience in sales, account management, & customer support;
- Good sense with product flow & merchant solutions; high skill in campaign management;Able to work independently and work under tight deadlines;
- Proficiency in written Vietnamese & English;
- Good knowledge of MS Excel, Word and PowerPoint.

  • Key Account

    7 days ago

    Hà Nội, Vietnam AstraZeneca Full time

    **Key Account (Manager/Associate Manager/Executive) - QUANG NINH/ HN** **About AstraZeneca and AstraZeneca Vietnam** **AstraZeneca** **AstraZeneca Vietnam** As a Foreign Invested Enterprise with over 600 members, AstraZeneca is investing into Vietnam 360 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases,...

  • Key Account

    7 days ago

    Hà Nội, Vietnam AstraZeneca Full time

    **Key Account (Manager/Associate Manager/Executive) - OBU - Nghe An** **About AstraZeneca and AstraZeneca Vietnam** **AstraZeneca** **AstraZeneca Vietnam** As a Foreign Invested Enterprise with over 800 members, AstraZeneca is investing into Vietnam 360 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases,...

  • Customer Service&marketplace Management Associate

    2 days ago

    Hà Nội, Vietnam CÔNG TY TNHH VISERVE Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for a Customer Service & Marketplace Management Associate to support our daily operations on online marketplaces (Amazon, Otto, eBay, Kaufland, Temu, and others). You will handle customer inquiries, complaints, returns, replacement shipments, and maintain marketplace accounts to ensure...

  • Senior (Full-time) Accountant, -vietnamese Language Required, 100% Remote

    5 days ago

    Hà Nội, Vietnam Hexa Property Management, Inc. Full time

    **POSITION OVERVIEW** - As we work toward our ambitious goal of managing a billion-dollar in assets, we’re looking for someone who shares the same growth mindset—ambitious, responsible, and ready to grow with us. We want team members who are notjust looking for a job, but for a long-term journey._ Important Note**:Kindly submit your resume/CV in English...

  • Accounting Manager

    4 days ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25035344 **Job Category**Finance & Accounting **Location**Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam, 180000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports the day-to-day execution of general ledger impacted processes,...

  • Senior Account Manager

    2 weeks ago

    Hà Nội, Vietnam Radiometer Full time

    Senior Account Manager - Radiometer, Vietnam In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or...

  • Audit Experienced Associate

    7 days ago

    Hà Nội, Vietnam Grant Thornton Full time

    Hanoi - Location: - Hanoi - Job type: - Full time - Categories: - Financial services, Assurance - Job type: - Full time **Grant Thornton (Vietnam) Limited** is an independent member firm of Grant Thornton International. We are a leading professional services organisation in Vietnam providing Audit, Tax, Advisory and Outsourcing Services. We have a...

  • Account Manager

    2 weeks ago

    Hà Nội, Vietnam Thales Full time

    Location: Hanoi, Vietnam With 30 years of presence in Vietnam, Thales has been a trusted partner in supporting the Vietnamese Navy and Vietnam Airlines to keep the nation’s seas and skies safe. Thales plays a key role in advancing Vietnam’s aerospace industry by providing radars, in-flight entertainment, connectivity systems and state-of-the-art air...

  • Account Manager

    4 days ago

    Hà Nội, Vietnam Gear Inc Full time

    Introduction The Account Manager is a proactive and strategic leader responsible for overseeing a specific business vertical. This role involves ensuring smooth operations, achieving key performance metrics, and leading a high-performing team. The ideal candidate will possess strong operational expertise and the ability to drive strategic initiatives...

  • Account Receivable jw Marriott Hanoi

    2 weeks ago

    Hà Nội, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25110676 **Job Category**Finance & Accounting **Location**JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes....