Cluster Event Director

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

**Key Responsibilities**:
**1. Event Strategy & Cluster Management**
- Develop and implement a cluster-wide event strategy aligned with each resort's positioning.
- Define and segment event offerings per property (e.g., beachfront weddings, holistic retreats, outdoor corporate team buildings).
- Standardize event planning and execution SOPs across all resorts, while allowing for local personalization.

**2. Revenue Generation & Business Development**
- Collaborate with the Sales team to build competitive event packages tailored for leisure groups, MICE, and lifestyle clients.
- Establish and maintain strategic partnerships with luxury brands, event planners, wedding organizers, production houses, and media agencies.
- Drive conversion for large-scale events and high-value partnerships across the cluster.

**3. Event Operations & Quality Assurance**
- Oversee the pre-event planning, on-site execution, and post-event evaluation across all properties.
- Coordinate with cross-functional departments (Culinary, Housekeeping, Engineering, Front Office) to ensure seamless event delivery.
- Ensure a consistent standard of luxury service and operational excellence, especially for outdoor and destination events.

**4. Team Leadership & Development**
- Lead and mentor a team of Event Managers and Coordinators across multiple resorts.
- Conduct training sessions, share best practices, and foster a collaborative and creative team culture.
- Manage workforce planning and ensure coverage and expertise at each resort property.

**5. Client Experience & Brand Representation**
- Personalize guest interactions, particularly for high-profile clients and special events (weddings, anniversaries, VIP celebrations).
- Act as the key point of contact for major clients and planners, ensuring premium service from inquiry to event completion.
- Innovate and elevate event concepts that align with resort brand values and local destination appeal.

**6. Reporting & Performance Analysis**
- Monitor event performance metrics: event count, revenue, profit margins, guest satisfaction scores (NPS, CSAT).
- Analyze trends and customer feedback to drive continuous service enhancement and innovation.
- Provide regular reports to Cluster General Manager and DOSM with insights and recommendations.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary: Negotiable during the interview.
- Meal allowance and service charge as per resort policy.
- Professional training in both technical and soft skills within a high-standard resort environment.
- Clear internal promotion opportunities.
- Full participation in social, health, and unemployment insurance as required by local labor law.
- 24-hour personal accident insurance coverage.
- 12 annual leave days, public holidays, and paid birthday leave in accordance with labor regulations.
- Other benefits in accordance with company policy.

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Minimum of 5 years in event planning and operations, with at least 2 years in a senior or multi-property role.
- Proven experience in high-end resort environments, ideally in luxury beach resorts, destination resorts, or wellness retreats.
- Strong background in both leisure and corporate events.
- Background in working with event agencies is considered a plus
- Based in Cam Ranh/ Tp. HCM

**Yêu cầu giới tính**: Nữ

**Ngành nghề**: Phát Triển Kinh Doanh,PR - Truyền Thông - Sự Kiện

Cao Đẳng
3 - 5 năm