Salesforce Developer

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam ELCA Việt Nam Full time

**About us**

SECUTIX is an industry-leading entertainment ticketing software. Our product is used by the largest sports clubs, live events, museums, and the greatest world sports tournaments. We are looking for a qualified Salesforce Developer to join our Customer Service team, whose mission is to contribute to maintaining and administering our Salesforce platform.

**Your responsibilities**
- Administer users’ permissions on objects, fields, and reports.
- Troubleshoot any technical difficulties and resolve any issues.
- Create customizations for use with Salesforce.
- Monitor system performance and identify issues.
- Provide support to users who need help using the platform respond promptly to requests for assistance and offer advice where appropriate.
- Contribute to document Salesforce platform (user guides, specifications,).

**Your qualifications**
- Bachelor’s degree in computer science, information technology, engineering, or related field.
- Salesforce Certified Administrator.
- Knowledgeable with 3+ years of relevant work experience in Salesforce platform administration
- 2+ years’ experience with Salesforce Service Cloud (mandatory) and Salesforce Experience Cloud (advantaged)
- 1+ year experience with Salesforce Flow and other OOTB features
- Has the ability to work with end-users from non-tech departments like Sales, Service, Marketing
- Experience with technical and business documentation
- Strong analytical skills to investigate and correctly identify the root cause
- Good time management skills, able to identify and prioritize urgent/ critical requests
- Strong communication and presentation skills
- Demonstrates professionalism and confidence: dynamic thinker, proactive, can-do attitude, problem solver, and result-oriented.
- Has a customer-oriented mindset.
- Proficient in English is required.
- Eagerness to learn, develop, and get involved in a wide range of tasks.

**Nice to have**
- ITIL certification.
- Experienced in Data Studio / Tableau/ CRM Analytics
- Knowing French/German/ Spanish is a strong plus..

**Why you’ll love working here**
- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months’ salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events

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