Warehouse Manager

Department Operations
- LevelExperienced (Team Lead)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**1. Maintain a Safe Working Environment**
- Maintain a safe warehouse environment. Ensure workers’ physical and mental well-being is top priority
- Collaborate with HSE team to ensure compliance with all laws, regulations and safety standards
- Proactively identify and eliminate safety hazards
- Take thorough and rapid corrective action to address any safety incidents

**2. Drive Operational Performance, improve buyer experience**
- Manage a team of Field Leaders (Asst. Managers, Supervisors, Team Leads) and WH support staff to drive daily operations
- Establish targets and protocols to ensure daily execution is meeting the business targets related to throughput, cost, buyer + seller experience and worker experience
- Answer for and close gaps in key metrics. Develop and execute action plans that rapidly drive daily operations to achieve expectations
- Identify opportunities for long-term improvement related to people, process and technology develop and implement continuous improvement initiatives with the project team.
- Continuously deepen your understanding of the business and the activities of other teams. Build cross-functional relationships to better understand the needs of our buyers, sellers and workers

**3. Develop a Team of Field Leaders**
- Train, coach & build field leadership teams; continuously improve their soft skill communication, technical and problem-solving skills; as well as deepen their understanding of the business
- Provide effective feedback to field leaders and warehouse staffs; hold underperformers accountable, and recognize strong performers
- Ensure workers and field leaders are engaged: 1) they know their role and what success looks like 2) they have the resources to be successful and 3) they know why their work is important
- Effectively communicate a vision and direction for the team

**4. Lean leadership and People development**
- Train, coach and build the team on the job, to develop their communication skills, technical operation capabilities and leadership skills.
- Communicate effectively with the team to help them understand the business priorities. Deliver the vision, inspire them and engage people to work together towards the same goal.
- Lead by example.

**Requirements**:

- At least **5 years experience in management roles** with proven track record in leadership.
- Results-driven with an proven track record of delivering results
- Shopee core values:

- Service-driven mindset (we serve our brands, sellers and workers)
- Adaptive to a constantly evolving business environment
- Moves quickly, has strong sense of urgency and independence
- Not afraid to commit to action and metrics, maintains high standards
- Recognizes own limitations, admits mistakes and focuses on learning
- Strong problem-solving skills; comfortable using data and metrics to make informed decisions
- Minimum 2-years experience in a Field Operations environment (warehousing, logistics, manufacturing etc.); comfortable working on the shop-floor and engaging with frontline workers
- Written and verbal proficiency in English, strong written and verbal communication in Vietnamese
- Experience with ecommerce warehousing and fulfillment
- Lean Six-Sigma or other Operations-focused academic experience
- Project Management or other continuous improvement experience
- Leadership and advanced people management training.