Reservation Agent

1 week ago

Ho Chi Minh City, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Answers all incoming calls requesting reservations and/or bookings for rooms.
- Inputs all reservations for rooms.
- Assists guests with special requests and provides information as needed.
- Coordinates with the Front Desk, VIP Services and Entertainment on availability of rooms, spaces, tickets, special promotions, etc.
- Checks expected arrival reports to ensure that proper reservation procedures are being followed.
- Confirms tentative reservations of clients through telephone or fax.
- Runs hotel occupancy reports based on confirmed reservations daily.
- Logs the phone system off every night. Performs other duties as may be assigned

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Social/health/unemployment insurance
- 24h accident insurance.
- Bike parking allowance.
- Meal allowance.
- Service charge.
- 13rd month salary.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Good in English
- Customer Service/Communication Skills: Reservation agents talk, listen and help resolved conflicts with customers.
- An expert communicator will be able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy.
- Patience: Reservation agents might have to deal with confused or irate customers. Having patience will help you stay polite, even in stressful situations.
- Problem-Solving Skills: Reservation agents will have to solve customer issues, sometimes without seeing the actual problem first hand. Being able to problem solve with a customer will help your job.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Điều Phối Viên

Trung cấp - Nghề
Không yêu cầu

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