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Associate, Account Management
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**About Flexport**: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. **The opportunity**: Tired of the traditional operating model of the freight forwarding industry? Want to join the most disruptive force for good in global commerce? At Flexport, our mission is to make global commerce so easy there will be more of it. We believe that global trade should work better for everyone. Over the last decade, we have grown faster than any freight forwarder in history by taking a technology first approach to the industry's biggest challenges and building a team of passionate experts to transform global logistics. Flexport Vietnam is seeking a highly organized and proactive Account Manager to join our dynamic commercial team. This role is designed to enhance the velocity of our sales organization by enabling Account Managers to deliver on strategic, high-impact client engagement. As the operational backbone of the sales team, you will streamline administrative processes, manage critical support tasks, and help deliver a seamless, responsive experience for our clients and partners. Your contributions will directly empower the commercial team to scale with precision, speed, and impact. **You will**: - Generate and manage regular performance reports for key local and global clients. - Handle ad-hoc quotation requests from shippers, including quoting, managing agreements, and following up on payments. - Assist in creating and refreshing Standard Operating Procedures (SOPs) for both new and existing clients to ensure clarity and operational excellence. - Assist with the onboarding of new shippers for our key accounts. **You should have**: - 1+ years client facing experience with a background in logistics, freight forwarding, or supply chain strongly preferred. - An entrepreneurial mindset with a strong track record of successfully delivering innovation and driving results. - Effective communication on all channels (written, verbal, phone, media) with strong english proficiency for aligning global stakeholders. - Highly collaborative; track record of building strong internal and external relationships. - High integrity and ethics; style and behavior align with Flexport's values - A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. - Working office location is in Tan Binh, Ho Chi Minh **Commitment to Equal Opportunity**: At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
