Sales Admin Hcm Urgent

**Company** : CRAFTICA

**Deadline** : 31-10-2025

**Level** : Professional

**Location** : HCMC, Binh Duong

**Address** : Harbour View Tower, 35 Nguyễn Huệ, Phường Sài Gòn, (Quận 1) TP.HCM

**Number of Headcount** : 1

**Number of direct reports** : 1

**JOB DESCRIPTION**
- Drive furniture and millworks sales performance
- Develop and maintain sustainable customer relationships
- Ensure sales processes run efficiently and professionally
- Support achievement of company business objectives

**1. New Customer Acquisition and Development (25%)**
- Establish and maintain long-term relationships with new customers
- Understand customer needs clearly and provide suitable product/service consultations
- Build potential customer database

**2. Existing Customer Care (20%)**
- Maintain regular contact with existing customers to strengthen relationships
- Provide after-sales support, handle customer complaints and inquiries
- Encourage upselling and cross-selling to increase order value
- Ensure customer satisfaction and loyalty

**3. Quotation - Negotiation - Contract Signing (25%)**
- Prepare detailed quotations and professional sales proposals
- Negotiate prices, payment terms, and delivery schedules
- Coordinate with Sales Admin and related departments to finalize contracts
- Ensure contract terms benefit both parties

**4. Order Tracking & Delivery (15%)**
- Ensure orders are processed according to schedule and requirements
- Coordinate closely with logistics, warehouse, and accounting departments for delivery and payment collection
- Monitor delivery status and provide timely updates to customers
- Handle issues arising during delivery process

**5. Business Results Reporting (10%)**
- Prepare accurate weekly/monthly/quarterly sales reports
- Forecast revenue and track assigned KPI targets
- Analyze sales effectiveness and propose improvement measures
- Update customer information in CRM system

**6. Market & Competitor Updates (5%)**
- Collect market information on pricing, furniture trends
- Understand competitor activities to adjust sales strategies
- Participate in market research activities and industry exhibitions
- Update knowledge on new products and technologies

**JOB REQUIREMENT**
- College/University degree in Business, Marketing, Architecture, Construction, or related fields
- Basic understanding of furniture and millworks products
- Knowledge of sales processes and customer care
- Certifications in sales, marketing, or customer service
- Knowledge of interior design and architecture
- Understanding of construction materials and high-end interiors
- Minimum 1-3 years of experience in sales field
- Experience working with customers and customer care
- Understanding of furniture or construction market
- Sales experience in furniture, millworks, or construction industry
- Experience using CRM systems and customer management
- Existing customer network in the industry
- Excellent communication skills, good listening and customer persuasion abilities
- Ability to handle sales pressure and work toward targets
- Proficiency in CRM, Excel, and basic reporting tools
- Negotiation and problem-solving skills
- Good English communication (reading, writing, speaking)
- Presentation and sales consulting skills
- Data analysis and detailed reporting abilities
- Online marketing tools usage skills
- Dynamic, positive personality with high sense of responsibility
- Ability to work independently and achieve set objectives
- Professional attitude and dedication to customers
- Willingness to learn and update product knowledge
- Creative thinking in customer approach and care
- Ability to build long-term relationships
- Positive competitive spirit and results-oriented
- Quick adaptation to market and new products

**WHAT WE OFFER**
- Comprehensive social insurance, health insurance, and unemployment benefits in accordance with the law.
- Social insurance contributions based on 100% of the employee's salary.
- Health care insurance.
- 13th month pay.
- Professional development and training opportunities.
- Periodic health check-ups.
- Annual team building activities.
- Salary is negotiable.

**ABOUT US**

Established in 1997 in Binh Duong, Craftica (formerly Thien Hong Lacquer Manufacture) is a design and production workshop specializing in high-end woodwork and lacquerware. Founded by French designer Rose Morant and a group of artisans from Tuong Binh Hiep — Vietnam’s renowned lacquer village.

In 2025, Craftica entered a new phase with a broader mission: to bring Vietnamese-made excellence into modern interiors worldwide. The company provides OEM and ODM solution on premium wood-based products including furniture, entry doors, and custom millwork — each enhanced with signature lacquer finishes for a unique, elevated look.

With two production facilities in Southern Vietnam, a team of 400 skilled craftsmen, and an output of over 200,000 units annually, Craftica meets the needs of both domestic and international partn