Operations Executive

**Position**:
**The Blue Box**

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one of the world's most recognizable luxury brands.

Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Union Square store is looking for a passionate and solutions driven professional to join the team as an Operations Executive.

**A career as unique as you are**

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams - of style, glamour and love - and it is our obligation to honor those dreams with grace and artful understanding.

Reporting to the Store Manager, the Operations Executive will effectively oversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.

**Responsibilities include**:
**Import and Export Declaration for Store**
- Review variance between actual and Compass/E1 provision amount on duty, custom and freight.
- Perform merchandise receipt process in Compass/E1 when merchandise complete receive count.
- Collect detail breakdown of custom declaration prepared by importer for shipments. Monthly audit HTS code declared is correct, duty rate and VAT rate is right.
- Monitor delivery lead time and resolve issue causing shipment delay. Manage forwarder and broker w/ SOP and KPI measurements.

**Merchandise Inventory Management**
- Monitor inventory levels, and coordinate request of replenishment as agreed with Store Manager(s).
- Provide a guidance on global cycle count program and support store manager to schedule and manage them in timely and accurate manner.
- Maintain proper inventory levels of merchandise inventory in stores and control accuracy of inventory counts.
- Manage domestic transfer of merchandise such as the borrowed merchandise program according to our global and local policies.
- Personal Conveyance, including regular transfer, replenishment delivery, photo shooting, etc.
- Responsible for price change and print Vietnam price ticket and supply price ticket to stores.
- Maintenance of TPM (Ticket printing management) system.
- Assist with tagging of inventory.

**Warehouse Management**
- Monitor inventory levels of non-merchandise such as packaging, shopping bags, and collaterals related to store operations and request of replenishment as agreed with Store Managers and Senior Merchandising / Operation.
- Keep track of non-merchandise - stock management and replenish to other stores upon request (bi-weekly or weekly).
- Arrange transportation to deliver non-merchandise to other stores.
- Monitor the operation of inbound and outbound inventory in 3PL warehouse of non-merchandise of VM or packaging/ renovation materials Submit Monthly requests.
- Benchmark costing of warehouse service charges by different 3PL vendors.
- Facilitate payment of warehouse and handling charges.

**Retail Operations**
- Consolidate merchandise required for repair or service and send to TSCHK. Keep track of shipments and follow up. Keep track of all services reports. Coordinate with SP on customer outreach on status of repairs/approvals required.
- Track store expenses against budget.

**CRM Support**
- Support Marketing Manager in CRM activities including data management, CRM gifting, SP campaign tracking (passport to success).

**Blue Box. White Ribbon. That's a wrap**

**_TIFFANY & CO. _**
**MAISON***:

- Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.