Hotel Manager

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

We are looking **for Hotel Manager - Melia Hanoi, Vietnam**

**Mission**:
As the No.2 of the Hotel, you will assist the General Manager within the planning, coordination and management of the operation and results of all the departments of the Hotel.

**Main responsibilities**:

- Act as support for the General Manager in a direct and decisive way when producing projects, programs, strategies, budgets, and action plans, being jointly responsible for their implementation and monitoring until the established goals and aims are met.
- Encourage teamwork and constant communication between departments to ensure that all employees are aware of the hotel's objectives, trends and needs.
- Provide direction, leadership, and support for the subordinate management team in carrying out their responsibilities and in meeting performance targets.
- Ensure that the decisions and actions that are taken in the departments which this role supervises are in line with established budgets and objectives, gearing efforts toward maximizing revenue and controlling costs, verifying to what degree targets have been met in comparison with the budget to help identify areas that do not tally with the business plan. Determine the reason for the variations and take corrective action to remedy the situation.
- Together with the General Manager, help to prepare budgets and analyze the state of losses and gains at the end of each month in the operative departments, making pertinent recommendations to correct negative aberrations.
- Continually supervise and assess the standards of quality of services in general, the suitable maintenance and working order of facilities, furnishings and equipment, and the cleanliness, hygiene, and safety conditions of areas, taking the necessary action to guarantee the complete satisfaction of the hotel's guests.
- Define and implement programs and action plans on an ongoing basis, aimed at achieving the highest occupation possible at the highest average prices.
- In the absence of the General Manager, assume the authority and responsibilities of running the hotel.

**Main requirements**:

- 2 years in a similar position in hotels of a similar category.
- Experience in International Hotel Chain is mandatory.
- University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies).
- Strong Operational background.
- Management of Human Resources & Talent.
- Management of Revenue Management.
- Sustainability & Environment.
- Knowledge of IT tools used in hotel management.
- Excellent communication level of English is mandatory.
- South East Asia market knowledge
- Available to be relocated to Hanoi, Vietnam.

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company._

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