Vendor Success Representative

1 week ago

Hanoi, Vietnam esoft systems Full time

**ABOUT ESOFT**

Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality. The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.

**At Esoft, we encourage all applicants from minorities, women, the people with disabilities and all other qualified applicants.**

**THE POSITION**

Vendor Success Representative will execute these following tasks:
**1. Monitoring Vendor Performance**:

- Collaborate with the production team to gather and monitor vendor performance metrics, including volume, delivery time, and quality.
- Collaborate with the production team to establish agreed-upon actions to address issues with vendors and from vendors to the production team.
- Follow up on the agreed-upon actions between the vendor and the production team

**2. Coordinate with production TS (Technical Support) and QS (Quality Control) to provide technical training for vendors.**
- Identify quality issues and request additional training for vendors as needed.
- Monitor the effectiveness of training and the quality performance of vendors post-training.

**3. Explore additional variants to be outsourced to vendors.**
- Collaborate with the production team to compile a list of variants that need to be outsourced to vendors.
- Arrange training sessions for vendors on new variants.
- Follow up and request additional support from vendors to ensure successful performance with new variants.

**4. Support seeking & onboarding vendor.**

**5. Offboarding vendor.**

**BENEFITS**
- Competitive salary (open range) and review once a year
- International, professional, creative working environment and talented teams
- Insurance as Government's regulations (social insurance, medical insurance, unemployment insurance, etc.)
- Premium Healthcare Insurance package, with the possibility to cover family members
- Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours
- Daily various foods, drink, and seasonal fresh fruits

**DESIRED SKILLS & EXPERIENCE**
- Experience: Has 3 years of working experience in Partnership/Key Account Management etc.
- Good at interpersonal skills, strong teamwork.
- Integrity, passion, and can-do attitude.
- Good **a**t English and Microsoft Office.**

**WHAT WE OFFER**

We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.

**WE LOOK FORWARD TO HEARING FROM YOU**

**Application deadline**:
Ongoing

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