[ila] Operations Supervisor

2 weeks ago

Ho Chi Minh City, Vietnam ILA Full time

**Responsibilities**:
**1. Training and Development**
- Conduct Workshop/Training for TA and Operation
- Operation Officer and TA Development

**2. Staff supervising**
- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule

**3. Inventory**
- Responsible for appropriate forecast and ordering of books and materials for centre use

**4. Course administration**
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- Monitor ILA parents to make sure all information correct

**5. Class schedule**
- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes

**6. TA management**
- Teaching Assistant recruitment
- Scheduling for Teaching Assistant
- Remuneration
- TA Performance management

**Skill Requirements**:

- Ability to work independently and as part of team
- Fluent in both English

**Required Experience**:

- Prefer 02 years of working experience in a foreign company and in-service product
- Prefer working experience in an educational organization

**Required Education and qualifications**:
University graduated

**Benefits**:

- Competitive salary
- Insurance fully provided
- Private insurance will be provided for official staff
- Discount up to 90% on English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company's regulations.
- Chances for promotion and transfer

**Contact Us**:

- 146 Nguyen Dinh Chieu, District 3, Ho Chi Minh City, Vietnam
- 0972 445 100

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