Operations Supervisor

2 weeks ago

Ho Chi Minh City, Vietnam Trung Tâm Tiếng Anh ILA Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- **Training and Development**:

- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO
- Operation Officer and TA Development
- **Property management**:

- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
- **Staff supervising**:

- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule
- **Inventory**:

- Responsible for appropriate forecast and ordering of books and materials for centre use
- **Course administration**:

- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- Monitor ILA parents to make sure all information correct
- **Class schedule**:

- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes
- **Scheduling**:

- Supervise SE to make sure smart and correct scheduling
- Work with AM to monitor and forecast teachers on time
- **TA management**:

- Teaching Assistant recruitment

+ Forecast TA

+ Recruitment process

+ Induction
- Scheduling

+ Scheduling (Class/Substitution/Supervision/Level Testing)

+ Supporting Tasks

+ Taking class when requested

+ Cover absent TA/absent Level Tester when requested

+ Arrange right TA for right class

+ Smart Scheduling
- Remuneration

+ TA Salary/Scale raise

+ Contract

+ Loyalty Award

+ Excellent Award

+ Leave and Termination
- TA Performance management

+ Observation: conduct, corrective action

+ Performance Appraisal

+ Disciplinary Process

+ TA SS: conduct, follow up improvement action

+ Social/Motivation activities
- Working location: 468 Lê Văn Việt St., Tăng Nhơn Phú A Ward, Dist 9

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
1. Attractive salary + 13th payment

2. 14 days annual leave

3. Health Care program for supervisor level

4. Discounted English courses for employee and family

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- **Qualifications**:

- Prefer 02 years working experience in foreign company and in service product
- Prefer working experience in an educational organisation
- University graduated
- Ability to work independently and as part of a team
- Fluent in both English and Vietnamese
- **Skills**:

- Leadership/ownership
- Management skills
- Team building and Communication skills
- Problem solving skills
- Training and coaching skills
- Well-organised and detail management

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giáo Dục Đào Tạo,Quản Lý Điều Hành

Đại Học
2 - 3 năm

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