Operation Supervisor

2 weeks ago

Ho Chi Minh City, Vietnam Công Ty TNHH Sts Sen Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Setting tasks for employees, taking into account the deadlines for their completion, carefully monitoring the implementation process, as well as checking the execution of the manager’s instructions.
- Managing projects to monitor and complete assigned tasks, developing effective monitoring and control systems to ensure accurate and timely completion of projects.
- Liaise with all local and external business areas to ensure continuity of company operations.
- Setting up tools for online monitoring of business indicators, timely response, development of measures and implementation of process adjustments in case of deviations from normal values.
- Assessing the effectiveness of business processes, identifying bottlenecks and developing solutions to optimize them.
- Prepare, analyze and consolidate weekly and monthly reports to ensure accuracy and completeness of data (across all departments).
- Carrying out instructions from the head of the company aimed at maintaining the business and its development.
- Knowledge and understanding of Call Center indicators (continuous and discrete channels, sales, outbound calling).

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 13th month salary bonus.
- Monthly social insurance after the 2-month probationary period.
- Health care insurance after 1 year of working (including outpatient treatment, inpatient treatment, surgery,visiting any hospital in the territory of Vietnam).
- There is an annual salary increase according to the company policy based on the company's business results, work performance, the higher the seniority, the higher the increase.
- International working environment.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Systems thinking, accuracy and thoroughness in processing information, the ability to effectively plan, set priorities and manage time resources.
- Communication skills that allow you to interact with various stakeholders and partners to ensure synchronization of goals.
- Ability to multitask.
- Communication in English.
- At least 01 years of experience in similar positions (i.e. Operation supervisor/ TLS - CS Supervisor) in fintech companies and banks.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bán Hàng Qua Điện Thoại (Telesale),Chăm Sóc Khách Hàng,Quản Lý Chất Lượng (QA/QC),Tài Chính/Ngân Hàng

Đại Học
4 - 5 năm

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