Operations Supervisor

2 weeks ago

Ho Chi Minh City, Vietnam Trung Tâm Tiếng Anh ILA Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
**1. Training and Development**
- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO
- Operation Officer and TA Development

**2. Property management**
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;
**3. Staff supervising**
- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
- Responsible for appropriate forecast and ordering of books and materials for centre use;
**4. Course administration**
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- Monitor ILA parents to make sure all information correct

**5. Class schedule**
- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes

**6. TA management**
- Forecast TA ; Recruitment process & Induction
- Scheduling (Class/Substitution/Supervision/Level Testing)
- TA Salary/Scale raise
- Working location: 321 Cộng Hòa Phường 3 Quận Tân Bình Thành phố Hồ Chí Minh
- Working time: rotate shift.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive salary
- Insurance fully provided
- Private insurance will be provided for official staff
- Discount up to 90% on English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company's regulations.
- Chances for promotion and transfer

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
**1. Qualifications**
- Prefer 02 years of working experience in a foreign company and in-service product
- Prefer working experience in an educational organization
- University graduated
- Ability to work independently and as part of team
- Fluent in both English and Vietnamese

**2. Skills**
- Leadership/ownership
- Management skills
- Team building and Communication skills
- Problem-solving skills
- Training and coaching skills
- Well-organized and detailed management

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giáo Dục Đào Tạo,Ngoại Ngữ

Đại Học
1 - 2 năm

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