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Manager, Bancassurance Training
2 weeks ago
About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit
FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit
To design and develop comprehensive sales training programs for the Bancassurance channel, focusing on Financial Service Consultants (FSCs), sale leaders and bankers. This role is responsible for building structured learning curricula that enhance sales capabilities, align with business objectives, and support the growth and performance of our bank partners and internal sales force within the Partnership Distribution channel at FWD.
THE JOB:
KEY ACCOUNTABILITIES
This requires the job owner to:
- Conduct training needs analysis to design structured learning curricula for the Bancassurance salesforce, including FSCs, bankers, and sales leaders.
- Design and develop training courses and modules; research, create, and adapt new content to address evolving business and learner needs.
- Regularly review and update training materials to reflect changes in business processes, tools, and techniques.
- Deliver Train-the-Trainer (TTT) sessions, conduct model teaching demonstrations, and implement trainer certification processes to ensure effective knowledge transfer and consistent training quality across the salesforce and internal training teams.
- Monitor and incorporate updates from internal policies, procedures, and regulatory guidelines to maintain training content relevance and compliance.
- Evaluate the effectiveness of training programs through various methods such as live session observations, post-training learner surveys, and data analysis to identify improvement opportunities and ensure continuous enhancement of training quality.
- Continuously monitor market trends, industry best practices, and competitor training approaches to enhance training program design and delivery, ensuring greater relevance, innovation, and effectiveness.
THE PERSON:
- Education: Bachelor degree is required; majors in Insurance, Business Administration, Finance, Human Resources Management and Education
- Experience: From 3-5 years of experience working in the banking, financial service or insurance industry, with a background in training or sales enablement.
- Technical Skills: Proficient in instructional design, Familiar with using AI tools to enhance training content and delivery- Soft Skills: Strong communication skills with the ability to convey ideas and concepts clearly, Excellent planning, multitasking, and time management abilities, Creative thinking and a learner-centric mindset.
