Customer Success Manager

Overview: We’re seeking an organized and detail-oriented customer success professional to join us as a key point of contact for our largest and most complex customers. You will onboard new customers, consult on processes, and instruct customers on best practices to maximize the value of their investment. This role works closely with internal teams to...

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Engagement and Client Relationship Management: - Curate and create learning activities customized to different client segments, fostering engagement and success. - Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our...

Thiết kế và cải tiến trải nghiệm khách hàng theo customer Journey Xây dựng hệ thống, quy trình quản lý điểm chạm, các công cụ tương tác và kịch bản tương tác tự động nhằm phát hiện vấn đề, giúp khách hàng sử dụng hiệu quả sản phẩm công ty cung cấp Đo lường, phân tích...

Opportunities:• Flexible working hours• Opportunity to get to know e-commerce insights and Shopify app markets• Opportunity to become official employee when internship ended• Become a member of an enthusiastic and passionate team• Be part of a growing and successful company• Participate in on-job trainingRole & responsibilities:• Learn about...

ABOUT USTrue Platform is a B2B SaaS (software as a service) start-up, undertaking the global mission "Build software platforms that extensively transform the working life".We make SaaS products for ambitious companies who have a real focus on Operational Excellence. Our key product is Rework Platform, a work management platform for high-output organizations...

You'll do1. Quality Monitoring and Evaluation:Monitor and evaluate customer interactions ( emails, chat, etc.) to ensure adherence to quality standards.Assess communication for accuracy, professionalism, and compliance with company policies and standardIdentify training or coaching needs and opportunities for process improvements based on evaluation...

Why we're looking for youWe're a SaaS company specializing in helping Shopify/Ecommerce Brand Build & Customize Website for higher conversion. As our customer base grows in North and South America, we're looking for a Customer Success Supervisor to lead our night shift team (9:00 PM - 6:00 AM GMT+7).Join us to work with global customers and build a proud,...

You'll doCommunicate with customers via live chat platform to help them get familiar with the product or provide them with the appropriate document to include in conversations.Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.Educate and empower our customers to become better...

AHT TECH is a premium global group providing comprehensive technology consulting solutions, specializing in Commerce and Digital Experience in Vietnam. Established in 2007, we have multiple branches and representative offices in Vietnam, Malaysia, Japan. Proud to offer a dynamic working environment with abundant growth opportunities, AHT Tech has become...