Program Manager

13 hours ago

Hà Nội, Vietnam TechX Corporation Full time

**Company Overview**:
At **TechX**, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today’s digital landscape. With a strong focus on **Cloud Transformation (AWS)**, **Data Modernization**, and **Generative AI**, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.

We specialize in **banking and financial services, retail, manufacturing, and transportation**, delivering impactful solutions that address industry-specific challenges and significant market shifts.

Together, we’ll build a future where innovation knows no limits.
**We seek a **Program Manager** with a strong product development background to lead **GenAI initiatives** and evolve our **AI product** ecosystem. You will shape the future of our **AI products**, working with engineering, product, and business teams to deliver innovative solutions. You'll oversee the product lifecycle, ensuring our **AI products** meet user needs and drive business value.

**Key Responsibilities**:
**Product-Led Program Management**:

- Translate needs into clear product specifications for GenAI projects.
- Collaborate on product roadmaps and prioritize features.
- Define and monitor product metrics (engagement, adoption, satisfaction).

**AI Operations System as a Product**:

- Treat the AI Operations system as an internal product, focusing on user experience.
- Gather user feedback and prioritize feature requests.
- Ensure the system is scalable and reliable.

**AI-Powered Assistant Product Ownership**:

- Own the AI assistant product, driving its evolution.
- Conduct user research to identify new features.
- Collaborate to develop and refine the AI assistant's capabilities.
- Drive user adoption through training and documentation

**AI Operation Leadership (Product Perspective)**:

- Lead teams, fostering a product-centric mindset.
- Champion data-driven decisions for product development.
- Improve AI operation processes for scalability and user satisfaction.

**Reporting and Analytics (Product Focus)**:

- Create dashboards to track product metrics.
- Share insights to inform product decisions.
- Use data analytics to evaluate feature usage and impact.

**Key Requirements**:

- From 3 years of working experience in Project Management (both internal and external projects). Experience in data or AI related projects is a plus.
- Product Development Expertise: Product lifecycle knowledge, Agile experience, ability to translate needs into specifications.
- Technical Expertise: Understanding of AI systems and data analytics.
- Program Management: Experience managing complex projects.
- Leadership and Collaboration: Strong leadership and communication skills.
- Problem-Solving: Ability to identify and solve bottlenecks.

**What We Offer**:

- **Innovative Environment**: A dynamic and collaborative work environment where innovation is encouraged.
- **Professional Growth**: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.
- **Competitive Package**: Competitive salary and benefits package
- **Impactful Work**:The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success.

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