Quality Control Intern

6 days ago

Hà Nội, Vietnam Easia Travel Full time

**1. Main tasks**:
**Receive all required information and conduct a quality control report**
- Quality call: contact with traveler on spot via phone to get feedback (for French & English market)
- Receive issues reports and client feedback from the Sales Department
- Receive feedback form and issues report from the Operation Department
- Receive the inspection report from the Product and Operation Departments
- Record received data
- Conduct immediate quality control report and send to related departments to resolve urgent issues
- Conduct monthly and annual quality control report and send it to related departments.

**Provide Quality Control for the Operation Department (including guides)**
- Coordinate with Operation Department to supervise guide assignment list and create guide loyalty program using results of quality control report and feedback forms

**Provide Quality Control for the Sales Department**
- Support the Sales Team Leader to improve production knowledge / training to the Sales Department in Vietnam and improve communication and understanding of all market expectations

**Provide Quality Control for the Product Department**
- Coordinate with the Product Department in Vietnam and SDM of all markets to improve existing products and create new products for important existing clients or new clients

**Provide Quality Control for the Marketing Department**
- Coordinate with the Marketing Department and BDM (Business Development Manager) of all markets for dedicated marketing materials: blog, newsletter, B2B content review, webinar training, product presentation, etc.

**Provide Quality Control for the Contracting Department**
- Coordinate with the Contracting Department of all markets to upgrade the quality of suppliers.

**2. Other tasks**:

- Interview new French speaking guides and staff, according to Operation Manger and HR’s request
- Review and translate template messages to travelers or program texts to Italian and English, according to Operation Manger, Sales, and Production’s request.
- Participate in inspection trips if required.
- Other tasks if required

**Job Type**: Internship
Contract length: 6 months

Pay: From 9,000,000₫ per month

**Language**:

- French (required)

**Location**:

- Hanoi (preferred)

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